Operations Manager (Hospitality)

[{{ $ctrl._job.status.name | translate}}] Operations Manager (Hospitality)
Merlin Entertainments


Job description






We are the Coca-Cola London Eye and we are part of the magical Merlin Entertainments!  


We are currently recruiting for an Operations Manager for the Hospitality department within our Guest Experience team. Acting as a Duty Manager on a rota basis, you will take on the responsibility of running the daily operation of London (and the UK’s) busiest paid-for visitor attraction, which has welcomed more than 70 million guests since opening.


You will lead and motivate the team to deliver the highest levels of commercial performance, combined with world class customer service and safety standards. Within the department you will play a huge part in the smooth and efficient operation of the London Eye’s VIP experiences and work with Merlin’s London Events team to deliver large and small events.


Motivating and managing the department on a day to day basis you will ensure the delivery of a world class level of customer service, creating memorable experiences for each and every guest. With an analytical mind you will monitor a variety of data, creating and developing strategies to ensure that departmental goals are exceeded at every opportunity. Leading a team of Hospitality Team Leaders, you will use your operational experience to develop your team through coaching and succession planning.


We are looking for the following skills and experience;

•Have a strong operational focus and great decision-making skills
•Ability to build a rapport with guests and employees alike
•Genuine desire to promote exceptional customer service and memorable experiences
•Good eye for detail
•Visible and approachable; your administrative responsibilities will go hand-in-hand with operational support and a desire to lead by example
•Ideally you will have previous managerial experience (either as a department/operations manager or team leader/supervisor) in a fast-moving, customer-oriented environment
•Ability to think on your feet and solve problems creatively
•Experience within the customer service industry is essential
•Good communication and people skills are also essential for this role as the job holder is expected to develop and nurture positive relationships with all departments and throughout all areas of the business
•Strong commercial and financial acumen, excellent motivational skills and have a real passion for this business


If successful we will be holding an assessment centre on Thursday 28th June, so please make sure that you are available.  


This role is permanent, full time based upon working 40 hours per week, 5 days out of 7 on a rota basis (including every other weekend, evenings and some bank holidays). 


Alongside a competitive annual salary and 33 days holiday (including bank holidays) you can look forward to enjoying a great benefits package including a Group Personal Pension Plan, Merlin Magic Pass, Employee Assistance Programme, Childcare Vouchers, Life Assurance, discounts in our retail shops and restaurants, 40% online LEGO discount, and much more!










































See description

Job type
Lambeth, London, United Kingdom
Starting in
As soon as possible

Merlin Entertainments

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