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This position just got filled, but there are more Retail jobs at Merlin Entertainments

Retail Senior MC

Merlin Entertainments


Retail Senior MC

Job Description

Retail Senior MC

We are LEGOLAND California Resort - the place where FUN is built and memories are made. Across our Resort we have two fantastic LEGO themed Hotels, a Water Park, a SEA LIFE Aquarium, more than 60 rides and attractions, 20 food and beverage locations, and 14 retail stores – the opportunities here are endless!

About the Role

Provides support for Retail Associates and delivers excellent guest service.
Participates in an active sales culture of meeting hourly and daily revenue goals.
Provides support in Administrative tasks, including monitoring inventory levels on sales floor and in stockroom and managing losses.
Monitors daily and hourly sales and drives Retail Associates to meet goals.
Assists Assistant Manager in utilizing effective schedules and labor control.
Assists Assistant Manager in coaching and developing Associates, by leading by example.

Main Responsibilities:

1. Operational
Responsible for being present and available for Associate and guest support in assigned store locations
Responsible for setting individual goals to reach daily targets.
Responsible for assigned store locations’ daily maintenance, cleanliness and security
Responsible for ensuring all cashiers are utilizing proper tools for efficient and effective POS usage
Responsible for all opening and closing tasks necessary to operate assigned store locations, including vault pick-ups and deposits in keeping with company policy and procedure

2. Financial
Responsible for assisting Assistant Manager in tracking and achieving established labor, sales, loss and stock budgets of assigned locations
Responsible for efficient use of company and store supplies
Responsible for assisting Assistant Manager in educating Associates in key financial performance indicators
Responsible for assisting in stock loss controls and participating in all Loss Prevention policies and procedures

3. People
Responsible for assisting Assistant Manager in evaluating, training and coaching assigned team members to help develop a sales focused professional, efficient and effective team through appropriate coaching and recognition
Responsible for adhering to policies and procedures and reacting appropriately to employee relations issues
Responsible for promoting and demonstrating LEGO’s and Merlin’s SOPs, culture and core values through words and actions
Responsible for continuing own growth through utilization of career development programs through collaboration with Store Assistant Manager.

4.  Health & Safety
Managers/Supervisors/Leads/Coordinators are responsible for all aspects of Health, Safety & Security within their team, in line with the Group Policy (HS001). In particular, they must ensure that risk assessments safe working procedures are in place for all work activities and that all employees in their teams are aware of the Group Health, Safety and Security Policy and their obligations under it. They must ensure that safe working practices are monitored and that risk assessments and procedures are reviewed regularly. Where incidents do occur, they must ensure that they are investigated appropriately and that where necessary, corrective action is taken to ensure that such incidents are not repeated.
Employees are responsible for the safety of themselves, their colleagues and guests (where appropriate), in line with the Group Policy (HS001) and the law. In particular, they must ensure that they follow safe working procedures for all work activities that they undertake and they must not use any tools or equipment for which they have not been trained.Where incidents do occur, they must ensure that they are reported to their line manager and must cooperate with any investigation as appropriate.

5. Other
May be assigned other activities and responsibilities within the Retail Department as needed.

Background and Experience:
Requires one - two years of experience in Retail.  Experience in theme park merchandise is preferred. Requires experience in retail store operations, leadership/management experience, including employee training. Knowledge of cash handling, inventory/sales auditing, and of point of sale automated systems is required.  Experienced in merchandise maintenance and visual merchandising is required. Ability to work effectively with others with effective communication skills required.

Education :  High school diploma or general education degree (GED); College degree preferred.

Physical Demands:
Ability to sit for sustained periods of time to attend on-site and off-site meetings, perform paperwork activities, travel and drive.
Intermittent and prolonged standing and walking to move about the park site, and interact with employees.
Finger dexterity sufficient to complete paperwork activities and to use a computer.
Visual acuity sufficient to read written materials, to complete paperwork activities, and to drive.
Hearing sufficient to communicate with individuals in person and by telephone.

Work Environment:
Various inside and outside locations with varying temperatures and floor surfaces.

Other Job Requirements:
Must be willing to work flexible hours, including evenings and weekends to support park operations.

The Perks
Alongside company paid holidays, you can also look forward to enjoying a great benefits package, free tickets to Merlin attractions globally and 30% discount in our retail shops and restaurants.

Everyone Matters at Merlin.   
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry. 

We want to ensure that everyone has the opportunity to perform their best at interview, so if you have additional requirements due to disability or ill health please get in contact with 


Job type
Carlsbad, CA, United States
Starting in
As soon as possible
Contract duration

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