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Retail Shift Lead

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Retail Shift Lead
Merlin Entertainments


Job description

Retail Shift Lead

LEGOLAND Discovery Center Kansas City, 2475 Grand Blvd
Kansas City, Missouri, 64108
United States

Build yourself a more exciting future at LEGOLAND Discovery Center!

Would you like a job where spreading happiness is in the job description? Dive into the ultimate indoor LEGO playground and build a career full of fun! Whether you’re filling hungry tummies, racing LEGO cars, building AWESOME models, or operating our rides – everything you do will be making a child’s day. This is the place where job satisfaction is guaranteed, and every shift is all about fun.  With LEGOLAND Discovery Centers all over the USA (and the world!) the option to transfer will always be a possibility – and you’ll also be a part of the Merlin Entertainments Group (our parent company) connecting you to iconic brands like Madame Tussauds, SEA LIFE, LEGOLAND and more.   

About The Role
The Retail Shift Leader is responsible for assisting the Retail Supervisor and Retail Manager and the retail and food and beverage teams as a part of the day to day operations of the department. In this role, you will lead a team of fun driven and enthusiastic magic and memorable experience makers. Through diligent work and optimal fun, you will strive to achieve the financial targets as well as lead and develop your team.


·        Support the Retail Manager and Retail Supervisor in the efficient, effective, and safe day-to-day running of assigned commercial areas of the attraction, including the retail store, Café and Photo, with a strong focus on maximizing per cap spends and Average Transaction Values.

·        Be the best-in-class on-the-floor example of excellence in assigned commercial areas of the attraction.

·        Lead (by example) the Retail and Food and Beverage Team to consistently deliver world-class experiences to our guests, as evidenced by continuously meeting or exceeding KPI and Mystery Visit targets.

·        Support the ongoing training of Retail and Food and Beverage Team as required for safe, efficient, and effective operation of assigned commercial areas.

·        Work with Retail Manager and Retail Supervisor to implement labor budgets/schedules for various day-types and seasonal needs.

·        Support the Retail Manager and Retail Supervisor with Merchandising and Inventory Control programs for the attraction.

·        Ensure that the highest possible standards of service, cleanliness, technical operation, and safety are adhered to by the Retail Team and Food and Beverage Team.

·        Support delivery of specified revenue metrics for any commercial areas operated by the Retail and Food and Beverage Team.

Brand Specific Responsibilities

·        The LDC Retail Shift Leader will assist the Retail Supervisor who is the "trainee expert" in LEGO toys of all varieties and demonstrates a genuine passion for the fun & educational aspects of building with LEGO.

·        Always up to date with all new product ranges and launches, the Retail Shift Leader supports the Retail Manager and Retail Supervisor with their expansive knowledge of LEGO play materials, extended line and licensed products and can support the training for our Staff in helping our Guests understand what the best products for them to purchase are.

·        Supports the staff training on LEGO products so all staff are knowledgeable and able to upsell at every opportunity.

·        Ensures that stock levels are maintained and properly merchandised. Strong eye for detail is a plus.

·        Assist in inventory

·        Ensures all upsell opportunities are maximized by the whole team. 

About You
Retail experience is required; brick and mortar store in addition to food and beverage experience is preferred.  Customer service experience is preferred and experience working with children and families is desirable. This position requires a fun, outgoing approach in interacting with others with a desire to provide service on the highest possible level and the ability to work individually and as part of a team. Excellent communication skills are required. Must be able to work in a fast paced environment. High School Diploma or GED required; college degree preferred.

About The Benefits
In return you will find a competitive salary and benefits package (including affordable and robust medical, vision & dental plans, company-paid life insurance and 401(k) matching plan offering), free entry to all of our Merlin attractions which also extend to family and friends.  In addition, you can expect continued growth of joining an exciting, global organization.

About Us
LEGOLAND Discovery Center is just like jumping into a giant box of LEGO® bricks with an abundance of all things LEGO-tastic! With two exciting LEGO rides, MINILAND featuring the iconic landmarks of the USA, a 4D cinema complete with three films, themed LEGO play and building zones, there are simply more LEGO bricks under one roof than you could ever imagine.

Merlin Entertainments is a business built on fun. We are the world's second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND.  Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.

In order to apply for this role you must be at least 16 years of age. 

Everyone Matters at Merlin.  
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry. 


Job type
Kansas City, MO, United States
Starting in
As soon as possible
Duration of the contract

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