Retail Shift Lead
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Retail Shift Lead

Merlin Entertainments



Retail Shift Lead

About the job

Retail Shift Lead

849 E Commerce Street, Space 691
San Antonio, Texas, 78205
United States

Build yourself a more exciting future at LEGOLAND Discovery Center and SEA LIFE San Antonio!

Would you like a job where spreading happiness is in the job description? Dive into the ultimate indoor LEGO playground and build a career full of fun! Whether you’re filling hungry tummies, racing LEGO cars, building AWESOME models, or operating our rides – everything you do will be making a child’s day. This is the place where job satisfaction is guaranteed, and every shift is all about fun.  

  About the Role

The Retail Shift Leader is responsible for assisting the Retail Supervisor and Retail Manager and the retail and food and beverage teams as a part of the day to day operations of the department. In this role, you will lead a team of fun driven and enthusiastic magic and memorable experience makers. Through diligent work and optimal fun, you will strive to achieve the financial targets as well as lead and develop your team.

  • Support the Retail Manager and Retail Supervisor in the efficient, effective, and safe day-to-day running of assigned commercial areas of the attraction, including the retail store, Café and Photo, with a strong focus on maximizing per cap spends and Average Transaction Values.
  • Be the best-in-class on-the-floor example of excellence in assigned commercial areas of the attraction.
  • Lead (by example) the Retail and Food and Beverage Team to consistently deliver world-class experiences to our guests, as evidenced by continuously meeting or exceeding KPI and Mystery Visit targets.
  • Support the ongoing training of Retail and Food and Beverage Team as required for safe, efficient, and effective operation of assigned commercial areas.
  • Work with Retail Manager and Retail Supervisor to implement labor budgets/schedules for various day-types and seasonal needs.
  • Support the Retail Manager and Retail Supervisor with Merchandising and Inventory Control programs for the attraction.
  • Ensure that the highest possible standards of service, cleanliness, technical operation, and safety are adhered to by the Retail Team and Food and Beverage Team.
  • Support delivery of specified revenue metrics for any commercial areas operated by the Retail and Food and Beverage Team.

Brand Specific Responsibilities

  • The LDC Retail Shift Leader will assist the Retail Supervisor who is the "trainee expert" in LEGO toys of all varieties and demonstrates a genuine passion for the fun & educational aspects of building with LEGO.
  • Always up to date with all new product ranges and launches, the Retail Shift Leader supports the Retail
  • Manager and Retail Supervisor with their expansive knowledge of LEGO play materials, extended line and licensed products and can support the training for our Staff in helping our Guests understand what the best products for them to purchase are.
  • Supports the staff training on LEGO products so all staff are knowledgeable and able to up-sell at every opportunity.
  • Ensures that stock levels are maintained and properly merchandised. Strong eye for detail is a plus.
  • Assist in inventory
  • Ensures all up-sell opportunities are maximized by the whole team. 
  • In order to apply for this role you must be at least 16 years of age. 

About You

  • Retail experience is required; brick and mortar store in addition to food and beverage experience is preferred.  
  • Customer service experience is preferred and experience working with children and families is desirable. This position requires a fun, outgoing approach in interacting with others with a desire to provide service on the highest possible level and the ability to work individually and as part of a team.
  • Excellent communication skills are required.
  • Must be able to work in a fast paced environment.
  • High School Diploma or GED required; college degree preferred.

About the Perks

In return you will find a competitive salary and benefits package (including affordable and robust medical, vision & dental plans, company-paid life insurance and 401(k) matching plan offering), free entry to all of our Merlin attractions which also extend to family and friends.  In addition, you can expect continued growth of joining an exciting, global organization. 

Everyone Matters at Merlin.  
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry. 

We want to ensure that everyone has the opportunity to perform their best at interview, so if you have any additional requirements due to ill health or a disability, please contact our friendly team to have a discussion. You can get in contact at



Retail Shift Lead

San Antonio, TX, United States

Full-time, Indefinite

Start Date:As soon as possible

Latest start date:

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