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Retail Supervisor

Merlin Entertainments


Retail Supervisor

Job Description

Retail Supervisor

1 American Dream Way, Suite A (Upper Level), East Rutherford
New Jersey, New Jersey, 07073
United States

Build yourself a more exciting future at LEGOLAND Discovery Center and SEA Life New Jersey as our Retail Supervisor!

About The Role

The Retail Supervisor is responsible for leading the retail teams as a part of the day to day operations of the department. In this role, you will manage a team of fun driven and enthusiastic magic and memorable experience makers. Through diligent work and optimal fun, you will strive to achieve the financial targets and lead and develop your team.


  • Support the Retail Manager in the efficient, effective, and safe day-to-day running of assigned commercial areas of the attraction, with a strong focus on maximizing Per Cap spends and Average Transaction Values.
  • Lead  the Retail Team to consistently deliver world-class experiences to our guests, as evidenced by continuously meeting or exceeding KPI and Mystery Visit targets.
  • Support the delivery initial and ongoing training of Retail Team as required for safe, efficient, and effective operation of assigned commercial areas.
  • Support the Retail Manager with Merchandising and Inventory Control programs for the attraction.

Brand Specific Responsibilities

  • The LDC Retail Supervisor is our "trainee expert" in LEGO toys of all varieties and demonstrates a genuine passion for the fun & educational aspects of building with LEGO.
  • Always up to date with all new product ranges and launches, the Retail Supervisor supports the Retail Manager with their expansive knowledge of LEGO play materials,
  • Deputizes for the Retail Manager in working with the Commercial Director to ensure LEGO orders are placed on time and to budget to ensure we always have the highest demand items in stock
  • Supports the staff training on LEGO products, so all staff is knowledgeable and able to upsell at every opportunity.

About You

Customer service experience is preferred, and experience working with children and families is desirable. This position requires a fun, outgoing approach in interacting with others with a desire to provide service on the highest possible level and the ability to work individually and as part of a team. Excellent communication skills are required. Must be able to work in a fast paced, multi-task environment. High School Diploma or GED required; college degree preferred.

About The Benefits

You will find a competitive salary and benefits package including affordable medical, vision & dental plans, company-paid life insurance, 401(k) matching plan offering, share program opportunities, and free entry to all of our Merlin attractions which also extends to family and friends.  In addition, you can expect continued growth of joining an exciting, global organization.

Everyone Matters at Merlin.  
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry. 

We want to ensure that everyone has the opportunity to perform their best at interview, so if you have any additional requirements due to ill health or a disability, please contact our friendly team to have a discussion. You can get in contact at



Job type
New Jersey, United States
Starting in
As soon as possible
Contract duration

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