[{{ $ctrl._job.status.name | translate}}] Bellboy
Metropolitan Hotel Dubai


Job description

• Checks the daily arrival list for VVIP's or guests with special need.
• To be present at the Concierge/Reception desk or in the lobby to be ready to assist guests, colleagues and visitors when requested.
• Ensure collection and delivery of guest luggage and equipment in an efficient and timely manner.
• Tag baggage it and return the identification slips to guests.
• Assists guests with luggage to the front desk.
• Escorts guests to room, placing luggage in room assigned by front desk.
• Inspects guest room for order and adequate supplies and informs guests of room amenities
• Delivers faxes, messages, packages and flowers to guest’s rooms and other offices.
• Provide items on loan to guest and collect the items back from guest before departure.
• Inform Front Desk Cashier to charge items given on loan, in case there is any charges applicable.
• Ensure the efficient delivery and collection of group luggage.
• Ensure that the guest has verified that all luggage has been accounted for.
• Ensure safe storage and collect ticketing of guest coats and personal items.
• Assist guest with Long term luggage storage requests / Left luggage requests.
• Update and file the left luggage request form / Long Term luggage request form.
• Update and file errand cards .
• Update the Luggage movement register .
• Transport departing guest’s luggage from the room to the lobby, then into a car or taxi after reconfirming with the guest.
• Respond to guest requests and queries providing a knowledgeable, efficient and helpful information service.
• Assist the senior Concierge on duty with his/her duties during busy periods and breaks.
• Assist with answering the telephone and taking messages, transferring calls or dealing with enquiries.
• To provide an efficient luggage storage, delivery and collection service.
• Perform any other works as and when assigned by the management.


• To understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel's policy on Fire, Hygiene, Health and Safety.
• To report for duty punctually wearing smart attire according to the Hotel's dress codes and nametag at all times.
• To maintain a high standard of personal appearance and hygiene at all times.
• To maintain a good rapport and working relationship with staff in the department and all other departments.
• To attend and contribute to all staff meetings, Departmental and Hotel Training scheduled, and other related activities.
• To respond to any changes in the office function as dictated by the hotel.
• To provide a courteous and professional service at all times.
• Project at all times a positive and motivated attitude and exercise self control.
• Handle guest, suppliers and employee enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests/suppliers.
Job type
Dubai, United Arab Emirates
Front Office concierge
English (optional), English (optional)
Starting in
As soon as possible
Latest start date
May 2018
Pay range
Other benefits
to be discussed

Metropolitan Hotel Dubai

Built in 1979, the original Metropolitan Hotel was famed for being one of Dubai’s first hotels and an institution in itself. ‘The Met’, as it became affectionately known, reigned as a treasured ‘home from home’ amongst local and international guests alike for over 20 years.

In 2013 the Metropolitan Hotel Dubai closed its doors to make way for Al Habtoor City – bringing with it the end of an era.

The Group’s Chairman made a firm promise to its loyal guests to revive the property in years to come. True to his word – an elevated and renewed Metropolitan Dubai opens in 2016, offering guests and a chance to experience a new chapter in the legacy of a hotel which sits truly in the heart of Dubai.

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