[{{ $ctrl._job.status.name | translate}}] Waiter/Waitress
Metropolitan Hotel Dubai

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Job description

1 To join the briefings and meetings:
• Learn daily specials and limited availability items
• To be familiar with the expected guests, especially PX and special requests
• To learn the section plan

2 To do all assigned pre shift duties:
• Clean all the tables and chairs
• Fold napkins
• Polish all the cutlery and glasses
• Help perform the stock count
• Set up the restaurant to specified standard
• To stock up the restaurant for the shift (glasses, cutlery, crockery, condiments,
• Napkins, tea cups, tea pots, sugar bowls, black clothes, trays, etc. Make sure all
Equipment is clean and in good condition)
• Perform daily cleaning jobs assigned to you
• Check all the menus and replace if required (covers and inserts)
• Stock up the pass sections (sauces, cutlery, crockery, condiments etc,
• see your manager)
• Prepare the wine buckets and ice for the service
• Prepare all the rubbish bins for the service
• Learn daily specials and availabilities
• To be fully prepared for the guests you are expecting

3 During service:
• Welcome the guests and seat them with care (assisting with table and chairs etc.)
• To provide a friendly, courteous and professional service at all times
• Recognise guests and to remember the names of the regulars and to be
in constant communication with managers and head hostess .
• Present the menus according to the Metropolitan Hotel standards
• Take orders and enter into the EPOS system
• Ensure all the drinks are served in style, always use position numbers so that the guest is not disturbed unnecessarily
• To follow the order of service (see Order of service)
• Be aware of return time and to be in touch with your manager or head waiter
• Escort the guest to their destinations (table, bathroom, exit etc).
• Always allow guests to pass first
• Follow procedure relating to set menus as laid out during training
• Pass all guest’s messages or requests to managers
• To change rubbish bags, napkin bags etc as appropriate in a safe manner
• Ensure that all the necessary stock is being replenished during the shift
• Clean tables and chairs, restaurant floor, walls, and woodwork / furniture
• Set tables in good time and to specified standard
• To clean the tools and work surfaces you use (black cloths, sinks, shelves
and surfaces, cupboards etc)
To clean and dry spillages
• To welcome and say farewell to guests
• To fold napkins
• To polish stock as required
• To check menus and bill folders
4 To do all assigned End of Shift Duties.

5 General awareness duties:
• You must possess a thorough knowledge of all menus
• Develop the skill of menu engineering
• To give constant feedback to managers
• An essential role is to observe your guests during their meal, and feel
that they are satisfied with their experience in the Metropolitan Hotel
• Inform manager on duty to take prompt action if you feel that guests
• are not satisfied
• You should aim to give the best possible service, in the least obtrusive manner

6 Take responsibility for certain aspects of other staff training as directed by the manager

7 To be fully conversant with every aspect of the Company’s Emergency procedures

8 To be fully conversant of all the Company’s policies in respect Of human resources and staff welfare

9 Vigilance must be shown at all times to try and minimise both Customer and staff theft

10 Ensure Liquor license requirements are fulfilled at all times

11 Ensure that no actions, on the part of either a customer or member of staff, in any was jeopardise the restaurants liquor license.

12 Take responsibility for the security of the restaurants / bar premises and properties

13 To be fully conversant with the geographical layout of the operation and to know the exact whereabouts of all equipment of an operational nature

Requirements

GENERAL:

• To understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel's policy on Fire, Hygiene, Health and Safety.
• To report for duty punctually wearing smart attire according to the Hotel's dress codes and nametag at all times.
• To maintain a high standard of personal appearance and hygiene at all times.
• To maintain a good rapport and working relationship with staff in the department and all other departments.
• To attend and contribute to all staff meetings, Departmental and Hotel Training scheduled, and other related activities.
• To respond to any changes in the office function as dictated by the hotel.
• To provide a courteous and professional service at all times.
• Project at all times a positive and motivated attitude and exercise self control.
• Handle guest, suppliers and employee enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests/suppliers.
Job type
Fulltime job
Location
Dubai, United Arab Emirates
Department
F&B service
Languages
English (optional), English (optional)
Starting in
As soon as possible
Latest start date
June 2018
Pay range
competetive
Accommodation
provided
Other benefits
provided

Metropolitan Hotel Dubai

Built in 1979, the original Metropolitan Hotel was famed for being one of Dubai’s first hotels and an institution in itself. ‘The Met’, as it became affectionately known, reigned as a treasured ‘home from home’ amongst local and international guests alike for over 20 years.

In 2013 the Metropolitan Hotel Dubai closed its doors to make way for Al Habtoor City – bringing with it the end of an era.

The Group’s Chairman made a firm promise to its loyal guests to revive the property in years to come. True to his word – an elevated and renewed Metropolitan Dubai opens in 2016, offering guests and a chance to experience a new chapter in the legacy of a hotel which sits truly in the heart of Dubai.

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