Program Specialist-Senior

[{{ $ctrl._job.status.name | translate}}] Program Specialist-Senior
MidAtlantic Regl Office

Posted
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Job description

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed.  We believe a great career is a journey of discovery and exploration.  So, we ask, where will your journey take you?


JOB SUMMARY
 

Responsible for administering programs, or a portion of programs that are typically division-wide or company-wide in scope. Acts as an expert for the programs being administered and makes judgments regarding compliance with the programs’ terms and parameters. Answers questions and provides standard information pertaining to programs being administered, routine details, and other frequently asked questions. Explains administrative procedures surrounding the programs and provides technical guidance as necessary. Provides technical interpretation of the program/plan documents.

 
CANDIDATE PROFILE
 

Education and Experience

  • High school diploma or GED; 4 years’ experience as a program specialist or related professional area.
OR
  • 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 2 years’ experience as a program specialist or related professional area.
 
Other Required Skills
  • Knowledge of the administrative processes related to the position typically gained through several years of related experience.
  • Knowledge of advanced functions of one or more business software packages primarily word processing, spreadsheet and database.
  • Knowledge of the technical regulatory requirements that pertain to the program(s) being administered
 
 
CORE WORK ACTIVITIES  
 

Program Administration

  • Answers questions and provides standard information pertaining to programs being administered, routine details, and other frequently asked questions.
  • Explains the administrative procedures surrounding the program(s) and researches and responds to all questions regarding the program(s) including infrequently asked questions or nonrecurring issues. 
  • Provides technical interpretation of the program/plan documents.
  • Independently performs research and analysis needed to address any questions or issues and presents information to a group.
  • Composes correspondence or documents pertaining to the program(s) being administered including unique information pertaining to a specific situation or exception. 
  • Processes data related to the administration of the programs through an automated system. Reconciles accounts, researches discrepancies in the amounts charged to the accounts, and prepares reports related to the programs being administered.
  • Researches questions and problems regarding department policies, procedures, information or services, including those of a complex nature.
  • Develops and maintains a tracking or reporting system pertaining to the programs being administered utilizing spreadsheet, database or other software applications.
 

Supervision Received

  • Incumbent receives minimal supervision. Instructions are received at the beginning of complex projects and sensitive assignments and the resulting work is generally reviewed at completion. Incumbent has a high level of autonomy when handling requirements of their position. 
  • Incumbent is responsible for setting priorities and establishing procedures for completing responsibilities.  There may be significant variation in daily workload which requires constant, independent prioritization.
 

CRITICAL COMPETENICES

Adaptability
  • Advocates and demonstrates continuous improvement by adjusting to new ways as conditions
  • and priorities change which may include learning new skills
  • Takes initiative by being a part of the solution and assisting in the resolution of issues/problems resulting from change
  • Able to work with different levels of management and management styles as needed in position
Communication
  • Keeps work group informed, speaks and writes clearly and concisely
  • Actively listens to others recommendations while seeking clarification and offering alternatives as appropriate
  • Communicates in a timely, proactive manner, receives directions and feedback well

Job Related Business Focus

  • Actions support key business values of customer service, associate satisfaction and financial success
  • Demonstrates pleasant, helpful and accurate service to internal and external customers
  • Respects fellow associates
  • Efficiently purchases and utilizes resources to produce quality products

Planning & Organizing

  • Sets priorities and establishes a realistic action plan while anticipating potential issues
  • impacting the plan
  • Develops and follows procedures for ensuring quality, is detail‐oriented, maximizes resources,
  • meets deadlines, and follows through on assignments

Problem Solving

  • Identifies problems and seeks resolution through sound judgment and solid decision making skills, where appropriate
  • Directs problems to higher level or applicable department for resolution
Teamwork
  • Works well in a team environment
  • Acts as a liaison with other resources/departments as appropriate
  • Gives recognition, collaborates and builds trust among others, treats people fairly, equally and respectfully, promotes celebration when appropriate

Technical Expertise

  • Demonstrates requisite technical expertise as defined by the position.
Work Habits
  • Demonstrates commitment and reliability in getting the job done efficiently, timely,
  • professionally and accurately
  • Balances multiple projects simultaneously and maintains the personal, technical and
  • professional skills needed to perform job duties
  • Consistently strives to improve these skills and represents staff and division positively
 

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Requirements

See description

Job type
Full-time
Location
Gaithersburg, MD, United States
Department
Administration & General
Starting in
As soon as possible
Duration of the contract
Indefinite

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