Quality Control Housekeeping

About the job

Introducing Miiro… Inspired by the Latin word meaning ‘I wonder’ or ‘I marvel’, we encourage our guests to pause, to look around and to savour every moment. Our name and double vowel reminds us of a mirror, speaking to the idea of self-reflection and echoing the spirit of our locations.

At Miiro, we believe there’s a better way to travel. A way that is more thoughtful and personal. And since our hotels are in Europe’s most interesting neighbourhoods, we also encourage guests to discover new places — on their own terms and in an authentic way. Ultimately, we want to make sure guests go home inspired and reinvigorated because they’ve had a brilliantly considered stay.

Creating ‘Brilliantly Considered Stays’ is the essence of our brand. Stays that bring our guests closer to the local culture and their stories.

Opening in Paris and Barcelona in Summer 2024, plus London and two properties in Vienna in 2025.

About The Miiro Borneta Hotel
Launching August 2024, the Miiro Borneta boasts 92 rooms, an atmospheric restaurant with open-plan kitchen, and a cocktail bar.
Its rooftop terrace offers the perfect vantage point for soaking up the sights of downtown Barcelona.
Positioned in the charismatic old artisan quarter of El Born, the Miiro Borneta Hotel invites you to discover the charms of the Ciutat Vella.

The Quality Control Housekeeping Managers core purpose is to
Lead, inspire and develop the right housekeeping team. Our Miiro Culture is key to the success of this brand, by exceeding profit and performance target by delivering consistently high standards – inline with Miiro Brand standards.
You must be inspirational leader by role modelling and taking a hands on approach.
To Manage the Housekeeping Department, achieving consistently high professional standards of service and cleanliness and ensuring our guests satisfaction.
Ensure that you and the Housekeeping Team:
Service guest facilities to the highest standards of cleanliness and in accordance with Miiro Brand procedures and productivity requirements.
Maintain cleanliness of public areas.
Have knowledge of the COSHH regulations in relation to cleaning materials, ensuring that all materials are used and stored in compliance with these regulations.
Check rooms to ensure they are cleaned and all “extras” are in place in accordance with Standard Operating Procedures and to clean rooms as per the business requirements and staffing levels aligned with an extended stay operation.
Leave all rooms in a secure condition after cleaning.
Have knowledge of and operate security and emergency procedures in the hotel.
Report, immediately, to the Maintenance Department, any damage, wear and tear, or defects
Operate guest laundry service efficiently and effectively.
Deal with items of lost property in accordance with Company Procedures.
Assist guests in a friendly, courteous and professional manner, as required.
Deal with complaints/problems politely and make every effort to resolve these. If you cannot resolve them refer to your Hotel/General Manager but, in any case, advise full details to your Hotel/General Manager at the first opportunity.
Respect guests’ privacy at all times
Maintain operational standards to the highest possible level in respect of service, hygiene, health and safety and ensure that there is minimal wastage.
Comply with hotel rules and regulations and provisions contained in the employment handbook.
Comply with company grooming and uniform standards.
Comply with timekeeping and attendance policies.
Actively participate in training and development programs and maximise opportunities for self-development.
Customer Service
Demonstrate service attributes in accordance with industry expectations and company standards to include:
Being attentive to guests
Take appropriate action to resolve guest complaints.
Demonstrate a service attitude that exceeds expectations
Maintain a high level of knowledge which will enhance the guest experience
Understand and anticipate guest needs
Accurately and promptly fulfilling guest requests
Health Safety & Security
Demonstrate an understanding and an awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety.
Familiarise yourself with emergency and evacuation procedures.
Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of your Hotel/General Manager.
Perform other tasks at the level of the role as directed by your Hotel/General Manager in pursuit of the achievement of business goals
Have the desire and ability to improve your knowledge and abilities through on-going training.
Ability to work as part of a diverse team with colleagues from different viewpoints, cultures and countries.

The company

Launching summer 2024, Borneta boasts 92 rooms, an atmospheric restaurant with an open-plan kitchen, and a cocktail bar. Its rooftop terrace offers the perfect vantage point for soaking up the sights of downtown Barcelona. Positioned in the charismatic old artisan quarter of El Born, Borneta invites you to discover the charms of the Ciutat Vella.

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Quality Control Housekeeping

Barcelona, Spain

Full-time, Indefinite

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