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Minor International
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Senior Training Executive
About the job
Company Description
A unique ownership product offering the opportunity for five-star holidays in choice destinations. The vacation lifestyle is yours to explore with Anantara and affiliated destinations, from one exotic locale to the next, for your family today and generations to come.
Job Description
The Senior Training Executive’s key responsibilities include delivering the Branded training to Entry Level TSE’s as well as remedial training as necessary to those TSE’s within the “90 Day Corridor”, which is designed to increase TSE productivity skills and early achievement of minimum standards of performance supporting our Vacation Ownership Program and maintaining a positive relationship within each market.
The key management objective is to achieve (Respective TSE) KPI- package sales, net close and VPG while reinforcing Branded Culture within the call centres to create better retention levels, reduce turnover and decrease personnel costs associated with turnover.
Qualifications
- A minimum of at least Six-year experience in Training Department
- With train OB Tel-Sales background is a MUST
- No documented record of serious misconduct, misrepresentation, or breaching of sales and/or company policies
- Degree education desirable, though not a requirement
- Required knowledge how to use technology such are computers, power point, excel e-mail etc.
- Excellent coaching and teaching skills
- Excellent communicative, listening and organizational skills
- Ability to analyse and interpret trends in numerical and fiscal performance reports
- Ability to conduct effective group and one on one Training / Meeting / Coaching
- Ability to accurately evaluate agent performance levels
- Presents oneself as a professional role model
- Ability to travel freely, if required
- Ability to focus on the situation, issue, or behaviour rather than the person and to manage agent professionally at all times
- Problem solving and negotiating skills
- Positive and enthusiastic attitude
- Department: Human Resources