[{{ $ctrl._job.status.name | translate}}] Front Desk Agent
Mirabeau Hotel & Residence

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Job description

General job description:

- Greet and welcome guests and intensify guest relations
- Coordination and communication between internal department
- Manage phone calls (enquiries, reservations, general information)
- Proactive sales of hotel products and services over the phone or by e-mail
- Manage incoming traffic of e-mails and distribute accordingly
- Abide by Mirabeau SOP's and standards, conduct daily process checks
- Order front office supplies and keep inventory of stock
- Update calendars and schedule meetings for management
- Manage sales of vouchers over E-Guma software
- Prepare daily reporting lists for internal departments and management
- Manage spa enquiries over Shedul software
- Sales of ski passes over OPOS software
- Write and translate daily menus in 3 languages
- Daily usage of OTA, WHO, TO platforms

Please refer to the official job description in German in attachment.

Requirements

- Hotel school diploma or Bachelor's degree in a business administration school
- 2-3 years experience in the "high-end" hospitality sector
- work expereince in Switzerland favourable
- strong linguistic competence
Job type
Full-time
Location
Zermatt, Switzerland
Department
Front Office reception, Reservations, Rooms division
Languages
German, English, French, Swiss German (optional)
Starting in
As soon as possible
Positions available
2
Pay range
Monthly between CHF 4100.- and CHF 5000.- Brutto
Accommodation
Studios for approx. CHF 800.- monthly
Other benefits
Vocational training possible
Attachment
Front Desk Agent.pdf

Mirabeau Hotel & Residence

The Hotel Mirabeau & Alpine Residence****s is a 62 room property in the iconic Matterhorn town of Zermatt, Switzerland. The hotel is located in the calmer part of the town, with a majestic view of the Matterhorn and the surrounding Michabel Mountains. With our newly acclaimed 15 points Gault Millau restaurant Veranda (casual, alpine, dining), our newly launched restaurant concept "Marie's Deli" (www.deli-zermatt.ch), as well as the Lobby Bar and Joseph's Wine Lounge (private MICE events), we lay a strong focus on Food & Beverage or otherwise said - "the fine art of living". The design of our two buildings and our newly renovated rooms, are stylish yet alpine and our spa features several saunas, steam baths and relaxation rooms, a newly build pool and jacuzzi as well as a large array of treatments; from a couple's wine-therapy to chocolate massages... "Welcome to a magical place!"

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