Night Auditor
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Night Auditor

About the job

Our Front Desk Team take pride in creating a guest experience that is original, memorable and totally one-of-a kind. Fun, authentic, gracious and passionate, the team are dedicated to curating singularly inspired guest experiences.

Our Front Office Manager, Ioana, is currently looking for a friendly and energetic Night Auditor to join our tireless Overnight Team at Mondrian London. If you’re a natural night owl and have experience in a similar role, we’d love to hear from you!

OUR STAGE IS THE WORLD. OUR TIME IS NOW.
  • Full on-the-job training and development opportunities. Constructive and regular Performance Review system. 28 days holiday (increasing based on length of service). Quarterly Employee Award Ceremony, team activities and social events. Discounted Employee and Friends & Family rates on rooms and F&B. Meals on duty and uniforms/ dry-cleaning provided. Discounted Gym membership. Enrolment into schemes and incentives such as Ride to Work, Season ticket loan, Childcare vouchers and Pension.
  • Department: Reception Front Office reception

About you

Experience Required
- Previous experience in a similar role or understanding of a hotel Front Desk Environment.
- Fluent in the English language, both spoken and written, and able to converse at all levels.
- Able to work overnight shifts and flexible to cover weekends and public holidays where required.
- Excellent communication and guest interaction skills and passionate about hospitality.
- A fun and genuine demeanor with the ability to build and maintain positive working relationships with colleagues and management.
- Knowledge of Opera PMS is essential.

Duties & Responsibilities
- To provide a friendly and genuine welcome for all hotel guests and to Check-in and Check-out hotel guests in accordance with company policy.
- Reconcile admin and paperwork completed by the day shift ready to handover to the Finance Team the following day.
- Liaise closely with the Night Manager to ensure that the PMS system is ready and prepared to run the night audit.
- Work with other members of the Hotel Overnight Team to ensure that the - - -
- Lobby and public areas are always covered by a staff member.
To handle all guest comments, queries, feedback and requests promptly and courteously, following up thoroughly and efficiently.
- Restock stationery and collateral for the Front Desk, ready for the day shift.
- Compile daily revenue, occupancy and arrivals reports for the hotel and F&B outlets.
  • Language required: English.

The company

With a design reminiscent of a 1920s transatlantic cruise liner, award-winning food and drink outlets and an electric energy, Sea Containers London is the remarkable Southbank hotel. It’s a destination where glamour meets brutalism – and it's your London anchor on the River Thames.

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Night Auditor

London, United Kingdom

Full-time, Indefinite

Start Date:

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