Captain (General Manager) - MOXY Berlin Ostbahnhof
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Captain (General Manager) - MOXY Berlin Ostbahnhof

MOXY Berlin Ostbahnhof

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Captain (General Manager) - MOXY Berlin Ostbahnhof

About the job

MOXY Hotels is Marriott’s newest brand, which opened the first hotel in Milan (Italy) in 2014. Moxy is designed to capture the rapidly emerging next-generation traveler. We combine stylish design, approachable service, latest technology and an affordable price. It’s the new way of travelling!

Job Description
MOXY Berlin Ostbahnhof is now searching for an energetic and ambitious General Manager, called the Captain.

As Captain you have an eye for details and you know what is expected of you to give the guest a MOXY EXPERIENCE. You are proactive, kind and helpful and you are a visible leader for the team.

As a MOXY Captain you have a deep connection to the target guest and the brand’s core values – thoughtful, fun and spirited. You understand and resonate with what MOXY is all about, and focus your energy on bringing the MOXY experience to life for every guest and every Crew Member.

The Captain is responsible for setting up an environment where guests can serve themselves – because they believe self-service is the best service – in a thoughtful, intuitive manner. The responsibility includes everything from check-in and greeting, to the atmosphere in the lobby, the beverages served at the bar, the service delivery from crew members, the efficiency of check-out, and every step and interaction in between. The Captain is responsible for the heartbeat of the hotel.

You build and retain relationships in the community and bring exciting events to the hotel. You construct a property atmosphere so that guests feel like they are seamlessly moving through the hotel, rather than just checking in and out. The Captain drives revenue for the business and is constantly focusing on making the operation profitable. You use your passion for the brand, your personality, and your ability to draw a crowd of loyal followers to create unique guest experiences in a vibrant environment.

The Captain is up and on the feet for most of the day, mingling and creating a buzzing atmosphere in the hotel, while maintaining a smooth operation behind the scenes to ensure the business is in order. Oh, and guess what? All of the Captain’s drive and know-how, ultimately produces a hotel that is as profitable as it is fun – because that is what MOXY is all about.

KEY RESPONSIBILITIES

Recruit and train the crew, as well as having the right tools needed to give the MOXY Experience.
Make sure that the guest experience reaches the MOXY experience and is accurate to the MOXY Service Manual.
Ensure social media is updated daily and follows MOXY's creative standards.
Ensure a profitable hotel operation according to defined goals and ambitions.
Make sure that the hotel follows local law and regulation in every procedure.
Be active and involved in the daily work of the crew.
Close cooperation with the sales and revenue team, to make sure business is coming in at the right price.
Be updated on the hotels forecast and be proactive in order to plan future operational actions.

About you

Minimum 4 years of hotel managerial experience
Strong communication skills
Marketing experience
Social media knowledge and experience
Experience with hotel openings
Event organisation
Experience working abroad is a plus
  • Languages required: German and English.
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Captain (General Manager) - MOXY Berlin Ostbahnhof

Berlin, Germany

Full-time, Indefinite

Start Date:

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