Groups Service Agent

[{{ $ | translate}}] Groups Service Agent


Job description

The Groups Service Agent handles groups inquires,  coordinates framework programmes for groups and guarantees an optimal support for our partner groups.

•Fluent English and German, oral and written. Any other language is considered an advantage;

•Tourism apprenticeship and/or university degree with a focus on tourism;

•First professional experience in the groups department of a tourism Company;

•Good knowledge of touristic reservation systems;

•Good knowledge of MS Office applications;

•Distinctive service orientation;

•High personal resilience, flexibility and self-initiative.

•Sets up group requests in our reservation system and handles written and telephonic group inquires including transfers;

•Coordinates framework programmes for groups on board together with the headquarter and the partner;

•Pushes sales and counsels sales partners telephonically;

•Administers allotments (increase, reduction or extension of options);

•Issues invoices considering agreed terms;

•Cooperates closely with the Business Planning & Pricing department;

•Releases the distribution of travel documents.

Visa Requirements:

Right to work in Germany

Line Manager:
Supervisor Groups
Business Area:
Office Jobs


See description

Job type
Munich, Germany
Starting in
As soon as possible

MSC Cruises

Geneva, Switzerland-based MSC Cruises S.A. is the world’s largest privately-owned global cruise line. Since its inception in 2003, the Company grew by 800% and is today the fourth largest cruise line in the world, the market leader in Europe and in the Mediterranean as well as in South America and South Africa. MSC Cruises is currently in the midst of the second phase of its growth, which will see the Company’s bring into service an unprecedented eleven new, next-generations smart cruise ships by 2026 on the back of a Euro 9 billion investment plan.

MSC Cruises is the only company in the world to receive the "7 Golden Pearls"​ award from Bureau Veritas, the global certification agency, in recognition of its high level of quality management and environmental responsibility. The Company has also achieved ISO 9001 and ISO 22000 certification for the quality and food safety of all aspects of its catering, both on shore and on board. Furthermore, MSC Cruises believes that global leadership brings increased responsibility towards the physical and human environments in which it operates. As such, a long term partnership with UNICEF was undertaken in 2009 to support UNICEF’s efforts at first to provide education to under privileged children in Brazil and anti-malaria solutions in various African countries. The partnership was renewed in 2014 to tackle malnutrition in developing countries and in emergency situations. Since the beginning of the partnership, over four million euros were raised.

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