The shore excursions coordinator will assist the shore excursions manager in preparing the shore excursions programs in the Caribbean area & North America.
•Fluent in English. Knowledge of languages other than English (German, French, Spanish, Italian) is a plus;
•Preferred 3 years’ experience in the cruise line industry / tours department;
•Experience using computer software (including Outlook, Microsoft Word, Excel, Power Point);
•Candidate must be able to communicate professionally and effectively at all levels (verbal and written) with customers and within the company. Ability to clearly convey information through a variety of media (verbal, written, e-mail, etc.);
•Must be able to work independently and report to the manager as well as work well as part of a team;
•Strong organizational skills, highly organized and detailed. Flexibility and ability to multi task;
•Excellent ability to work in a deadline driven environment;
•Must demonstrate an excellent phone manner and etiquette and be able to maintain a positive attitude when under pressure;
•Availability to work a flexible schedule based on business needs including extra hours;
•The work schedule may require to work some weekends / holidays, depending on business needs;
•Availability to travel on board the ship and by flight.
•Assists in preparing the file which will be used to upload all shore excursion information on the websites;
•Maintains shorex documentation such as descriptions and price lists duly updated for Caribbean & North America shore excursions program;
•Assists with the preparation of tours program by organizing the information collected during the bidding as requested by the manager:
•Sets in DTS / online platform the pricing and inventory reserved to the sales (using Excel) after this has been coordinated with the tour operators and internally (Caribbean and North America program):
•Provides assistance to the Reservations Department about general shorex inquiries, as needed;
•Interacts with groups department about groups booked through the US office and requesting a private / customized experience. Provides such quotes to group department:
•Communicates with the ships in the Caribbean area regarding PCM reports, revised tours allotments, daily reports, and US group’s information;
•Prepares and submits all required reports and files;
•All other duties as assigned by the manager.
•US Passport or US Permanent Residents
•MSC Cruises USA is an e-verify company
Shore Excursion Manager
- Job type
- Fulltime job
- Fort Lauderdale, FL, United States
- Starting in
- As soon as possible
MSC Cruises is the only company in the world to receive the "7 Golden Pearls" award from Bureau Veritas, the global certification agency, in recognition of its high level of quality management and environmental responsibility. The Company has also achieved ISO 9001 and ISO 22000 certification for the quality and food safety of all aspects of its catering, both on shore and on board. Furthermore, MSC Cruises believes that global leadership brings increased responsibility towards the physical and human environments in which it operates. As such, a long term partnership with UNICEF was undertaken in 2009 to support UNICEF’s efforts at first to provide education to under privileged children in Brazil and anti-malaria solutions in various African countries. The partnership was renewed in 2014 to tackle malnutrition in developing countries and in emergency situations. Since the beginning of the partnership, over four million euros were raised.