Casino Host/ess
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Casino Host/ess

About the job

JOB PURPOSE


The Casino Host is a highly visible presence on the Casino floor and is responsible for developing and maintaining the highest relationship standards with guests. The Casino Host will promote an energetic and exciting experience for all guests while consistently maintaining professionalism, integrity, and respect for privacy.

The Casino Host supervises and coordinates all Guest activities in the Casino, acting as the primary contact for casino groups, assuming responsibility for all details, their organization and execution

Casino Host should identify and enroll new players into Casino VIP/Loyalty programs, and develop relationships with high value casino guests

Casino Host is directly responsible for producing revenue, building the MSC database, generating future Cruises, and creating loyalty.

KEY ACCOUNTABILITIESDirectly responsible for producing revenue, building the MSC database, generating future Cruises, and creating loyalty.Responsible for generating several financial reports that allow for the determination of gross revenue, cost of sales, and net revenue generated by individual casino players and groups.Must be organized, detail oriented, committed to outstanding customer service and able to quickly calculate and make decisions based on financial reportsIncreasing the frequency of high end player sailingsPrevious experience in organizing promotions and eventsPrevious experience with guest relations and front of house positionsHighly self- motivated with the ability and initiative to perform well under the pressures of a busy and demanding environmentThe ability to identify and predict guests needs and wants, with excellent attention to detailStrong mathematical skills.Strong written and verbal communication skills for a multicultural environment with all levels of customers, employees and management.Strong organizational skills.

QUALIFICATIONSFluent in English (oral and written) and in at least two of the following languages: German, Italian, French, Spanish, Portuguese, Japanese, Russian, Chinese. Any of other language is considered an advantage.Customer Service providing the best quality service to all guests, smile and greet, eye contact, body language, politeness.Ability to organize time and work independently and as a teamAbility to speak clearly on the microphoneAbility to run promotions and tournamentsHigh School certificate.Professional certificates are an advantage.Casino experience internally with high performance ratings or Casino hospitality experience working in a live Casino either on land or cruise line.Previous experience on a cruise ship is an advantage.Responsible for generating several financial reports that allow for the determination of gross revenue, cost of sales, and net revenue generated by individual casino players and groups.Computer literacy, highly required proficiency in Excel, World and PPSTCW95 certification is compulsory (basic firefighting, personal survival techniques, elementary first aid, personal security, and social responsibility).A recognized medical certification is required before starting to work on board.

VISA REQUIREMENTS

Passport with at least twelve months of residual validity

About you

See description
  • Language required: English.

The company

JOIN US AND SEE HOW MUCH YOU CAN GROW!

MSC Cruises has grown exponentially since 2003. In such a short time, we have built a fleet of 21 modern and most environmentally advanced ships!

With our constant expansion, our fleet will grow in capacity with the arrival of eight new ships in three different classes by 2027.
One of our latest ships – MSC World Europa – was delivered in 2022, inaugurating the World Class. It is our largest cruise ship to date, with a capacity of over 6,700 passengers, served by more than 2,000 crew members.

In 2022 we also inaugurated the MSC Seascape which features new immersive high-tech entertainment with innovative technology that provides guests with endless leisure options.

From 2023 MSC Cruises will enter the Luxury segment by launching its first of four Explora Journeys ships. The ships will be equipped with the best and latest environmental technology and bestowed with a highly-innovative design.

Career Opportunities
With four new mega-ships and four Luxury ships to be built and delivered between 2023 and 2027, the biggest and most important challenge for MSC Cruises is to find, recruit and train a high number of new crew members needed to provide the service, fun and safety that have become hallmarks of MSC Cruises.
This massive project is already well under way. The Human Resources Team is not only working to recruit the best talents but is also visiting our manning agencies and hiring partners around the world to ensure that the right people and facilities are in place to prepare this ‘army’ of new crew members for their life at sea.

We need motivated and ambitious crew members who work with passion and understand the value of a smile.

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Casino Host/ess

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Full-time, Indefinite

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