Assistant Boutique Manager
The Cruise Sales Manager is responsible for the Future Cruise sales programs onboard the MSC Cruises vessels and ensures processes and procedures follow company brand standards. This role establishes and drives a positive working environment and focuses on sales, ratings, monthly revenue targets, customer service, and operational goals. The Cruise Sales Manager is responsible for training, development, and to recognize the overall team performance.
-Able to train, coach, direct and guide all levels of staff.
-Able to set sales goals, compare performance to goals, and adjust strategies as needed.
-Able to promote and persuade guests to book future cruises. Strong sales orientation.
-Able to work in a fast-paced environment by either handling multiple tasks or Guests requests at the same time.
-Able to understand and analyse key performance indicators.
-Proficient use of customer service skills to satisfy Guests in compliance with MSC Cruises standards.
-Good communication skills and ability to present the product in public.
-Problem-solving mindset and product knowledge.
-Minimum (3) years' experience in a sales driven role with customer care aspects;
-Excellent public speaking skills with a strong emphasis on an effective sales pitch.
-Computer literacy, internet access, and software packages such as Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Microsoft Publisher.
-Fluent oral and written English. The knowledge of at least two additional European languages (Italian, Portuguese, German, Spanish and French) is an advantage.
-University or college degree is preferred.
Possess a valid passport and when possible a seaman book copy.
JOIN US AND SEE HOW MUCH YOU CAN GROW!
MSC Cruises has grown exponentially since 2003. In such a short time, we have built a fleet of 21 modern and most environmentally advanced ships!
With our constant expansion, our fleet will grow in capacity with the arrival of eight new ships in three different classes by 2027.
One of our latest ships – MSC World Europa – was delivered in 2022, inaugurating the World Class. It is our largest cruise ship to date, with a capacity of over 6,700 passengers, served by more than 2,000 crew members.
In 2022 we also inaugurated the MSC Seascape which features new immersive high-tech entertainment with innovative technology that provides guests with endless leisure options.
From 2023 MSC Cruises will enter the Luxury segment by launching its first of four Explora Journeys ships. The ships will be equipped with the best and latest environmental technology and bestowed with a highly-innovative design.
With four new mega-ships and four Luxury ships to be built and delivered between 2023 and 2027, the biggest and most important challenge for MSC Cruises is to find, recruit and train a high number of new crew members needed to provide the service, fun and safety that have become hallmarks of MSC Cruises.
This massive project is already well under way. The Human Resources Team is not only working to recruit the best talents but is also visiting our manning agencies and hiring partners around the world to ensure that the right people and facilities are in place to prepare this ‘army’ of new crew members for their life at sea.
We need motivated and ambitious crew members who work with passion and understand the value of a smile.