Guest Service Agent
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Guest Service Agent

About the job

JOB PURPOSE

The Guest Service Agent welcomes guests with a warm and friendly disposition, answers their questions, handles their complaints immediately and attends to their requests in a professional and timely manner.

KEY ACCOUNTABILITIES

• Provides information and general assistance to guests;

• Answers phone calls and requests from guests;

• Performs all necessary administrative tasks;

• Manages a variety of financial transactions and is responsible of cash floats.

QUALIFICATIONS

• Fluent English, oral and written and at least 3 additional European languages (Italian, Portuguese, German, Spanish and French);

• High School certificate;

• Experience as a receptionist;

• Cruise industry experience is an advantage;

• Proficient use of Microsoft Office and Publisher;

• Knowledge of Fidelio Cruise System is an advantage;

• Excellent communication and customer care skills;

• Problem solving skills;

• Teamwork;

• STCW95 certification is compulsory (Basic fire fighting, personal survival techniques, elementary first aid, personal security and social responsibility);

• A recognised medical certification is required before starting to work on board.

VISA REQUIREMENTS

• Possess a valid passport and when possible a seaman book copy.

About you

See description
  • Language required: English.

The company

JOIN US AND SEE HOW MUCH YOU CAN GROW!

MSC Cruises has grown exponentially since 2003. In such a short time, we have built a fleet of 21 modern and most environmentally advanced ships!

With our constant expansion, our fleet will grow in capacity with the arrival of eight new ships in three different classes by 2027.
One of our latest ships – MSC World Europa – was delivered in 2022, inaugurating the World Class. It is our largest cruise ship to date, with a capacity of over 6,700 passengers, served by more than 2,000 crew members.

In 2022 we also inaugurated the MSC Seascape which features new immersive high-tech entertainment with innovative technology that provides guests with endless leisure options.

From 2023 MSC Cruises will enter the Luxury segment by launching its first of four Explora Journeys ships. The ships will be equipped with the best and latest environmental technology and bestowed with a highly-innovative design.

Career Opportunities
With four new mega-ships and four Luxury ships to be built and delivered between 2023 and 2027, the biggest and most important challenge for MSC Cruises is to find, recruit and train a high number of new crew members needed to provide the service, fun and safety that have become hallmarks of MSC Cruises.
This massive project is already well under way. The Human Resources Team is not only working to recruit the best talents but is also visiting our manning agencies and hiring partners around the world to ensure that the right people and facilities are in place to prepare this ‘army’ of new crew members for their life at sea.

We need motivated and ambitious crew members who work with passion and understand the value of a smile.

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Expired

Guest Service Agent

No location specified

Full-time, Indefinite

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