International Host / Hostess
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Expired

International Host / Hostess

About the job

JOB PURPOSE

The International Host provides a personalised customer service, language assistance and translations to guests to enjoy their cruise.

KEY ACCOUNTABILITIES

- Maintains the highest level of guest satisfaction by welcoming and socialising with guests, contributing to social events during their cruise;

- Makes public announcements in the languages required and cooperates with the Program Publisher for the translation of the Daily Program & Daily Specials;

- Provides information and proactively offers suggestions and support to our guests;

- Cooperates with the Guest Service Department Documenting in case of complaints, collecting all necessary documents when and if required;

- Supports the Shore Excursions Department acting as a Tour escort when required;

- Hosts and/or participates to various games, quizzes, special events language classes;

- Conducts Orientation talks at the beginning (welcome) and end (farewell) of a cruise and Travel talks on the various destinations;

- Provides full support to the Cruise Consultant in the promotion of MSC loyalty program.

QUALIFICATIONS

- Ability to communicate fluently in written and oral English plus languages between the European languages: French, German, Italian, Spanish, Portuguese, and/or Chinese Mandarin, Chinese Cantonese, Japanese, Russian;

- High School Graduated;

- Previous experience in the hospitality industry, in a customer service working environment, at sea or ashore;

- Working knowledge of Office package;

- Ability to establish relationships and to speak in public;

- Strong problem solving skills;

- Flexibility;

- Enthusiastic team player;

- STCW95 certification is compulsory (basic fire fighting, personal survival techniques, elementary first aid, personal security and social responsibility);

- A recognised medical certification is also required before starting to work on board.

VISA REQUIREMENTS

- Possess a valid passport and when possible a seaman book copy.

About you

See description
  • Language required: English.

The company

JOIN US AND SEE HOW MUCH YOU CAN GROW!

MSC Cruises has grown exponentially since 2003. In such a short time, we have built a fleet of 21 modern and most environmentally advanced ships!

With our constant expansion, our fleet will grow in capacity with the arrival of eight new ships in three different classes by 2027.
One of our latest ships – MSC World Europa – was delivered in 2022, inaugurating the World Class. It is our largest cruise ship to date, with a capacity of over 6,700 passengers, served by more than 2,000 crew members.

In 2022 we also inaugurated the MSC Seascape which features new immersive high-tech entertainment with innovative technology that provides guests with endless leisure options.

From 2023 MSC Cruises will enter the Luxury segment by launching its first of four Explora Journeys ships. The ships will be equipped with the best and latest environmental technology and bestowed with a highly-innovative design.

Career Opportunities
With four new mega-ships and four Luxury ships to be built and delivered between 2023 and 2027, the biggest and most important challenge for MSC Cruises is to find, recruit and train a high number of new crew members needed to provide the service, fun and safety that have become hallmarks of MSC Cruises.
This massive project is already well under way. The Human Resources Team is not only working to recruit the best talents but is also visiting our manning agencies and hiring partners around the world to ensure that the right people and facilities are in place to prepare this ‘army’ of new crew members for their life at sea.

We need motivated and ambitious crew members who work with passion and understand the value of a smile.

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Expired

International Host / Hostess

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Full-time, Indefinite

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