In line with MSC Cruises policies and procedures and under the supervision of the Onboard Revenue Director, the SPA Manager is responsible for the operation and performance of the SPA, Gym and facilities as well as managing and motivating the Onboard SPA Team to maximise SPA revenue and achieve the highest levels of guest satisfaction.
•Oversees SPA, Gym and facilities and day-to-day operations;
•Ensures professional and customer-oriented services are consistently delivered by the On-board Spa Team;
•Identifies revenue opportunities and develops revenue driving strategies;
•Ensures exceptional guest service is consistently delivered throughout the entire SPA journey;
•Coaches, develops and trains the Onboard SPA Team;
•Evaluate SPA operations and revenue strategies on an on-going basis for continued improvement and growth;
•Collaborates with onboard departments to develop and implement revenue focused activities;
•Maintains standards and procedures for all aspects of the SPA operation;
•Completes all administrative duties in a timely manner: required reporting, inventory control, financial accounting.
•Proficient speaking, reading, and writing skills in English, a fluent level in 1 or more of the following languages: German, Italian, French, Spanish, Portuguese, Japanese, Russian, Chinese. Any other language is considered a plus;
•High School Graduate or equivalent;
•At least 3 years' as a Spa Manager onboard Cruise Ships;
•Keen business acumen;
•Committed to continually exceeding guest expectations;
•Strong interpersonal, organizational and problem-solving skills.
•Excellent listening, oral, and written communication skills;
•Strong PC Skills using Microsoft applications such as Word and Excel and a basic understanding of Microsoft Outlook or equivalent mail client application.
•Possess a valid passport and when possible a seaman book copy.
MSC Cruises’ fleet of 17 modern and innovative ships is one of the most environmentally-advanced in the industry. The Company is committed to environmental stewardship and works to minimise and continuously reduce the environmental impact of its fleet both while at sea and ashore by employing innovative marine and environmental technologies. With a long-term goal to achieve zero emissions, MSC Cruises became the first major global cruise line to offset 100 per cent of its ships’ carbon emissions.
An industry-unprecedented €11.6 billion plan will see MSC Cruises’ contemporary fleet increase to 25 ships by 2027. Additionally, MSC Group’s Cruises Division is investing an additional €2 billion in a new luxury cruise brand comprising four super-yacht ships, launching one per year between 2023 and 2026.
Sailing to nearly 250 destinations across five continents, MSC Cruises brings together more than 180 nationalities from around the world, offering an enriching and immersive cruise experience inspired by the Company’s European heritage. Expect to find international dining, world-class entertainment, award-winning family programmes and the very latest guest-friendly technology onboard.
MSC Cruises is the only company in the world to receive the "7 Golden Pearls" award from Bureau Veritas, the global certification agency, in recognition of its high level of quality management and environmental responsibility. The Company has also achieved ISO 9001 and ISO 22000 certification for the quality and food safety of all aspects of its catering, both on shore and on board. Furthermore, MSC Cruises believes that global leadership brings increased responsibility towards the physical and human environments in which it operates. As such, a long term partnership with UNICEF was undertaken in 2009 to support UNICEF’s efforts at first to provide education to under privileged children in Brazil and anti-malaria solutions in various African countries. The partnership was renewed in 2014 to tackle malnutrition in developing countries and in emergency situations. Since the beginning of the partnership, over four million euros were raised.