In line with MSC Cruises policies and procedures and under the supervision of the SPA manager, the SPA Receptionist is responsible for delivering exemplary service, welcoming all guests with a warm and friendly disposition and responding to all requests and queries in a professional and efficient manner to maximise SPA revenue and achieve the highest levels of guest satisfaction.
•Owns the guest journey as the main point of contact for all SPA guests;
•Greets and acknowledges all guests entering and leaving the SPA facilities;
•Actively promotes SPA services, packages and the SPA facilities;
•Answers phone calls, schedules appointments and completes reception administrative tasks;
•Manages guest feedback professionally and efficiently;
•Assists in all areas of the SPA operation as requested by the SPA Manager.
•Proficient speaking, reading, and writing skills in English, and with a fluent level in at least 2 of the following languages: German, Italian, French, Spanish, Portuguese, Japanese, Russian, Chinese. Any other language is considered as a plus
•High School Graduate or equivalent;
•1+ years of experience as a receptionist within a SPA, Beauty Salon, Fitness Center or a 4/5* Star Hotel. Shipboard experience is an advantage;
•Up-selling and cross-selling skills;
•Exceptional communication and customer service skills;
•Ability to work without direct supervision;
•Computer Literacy, knowledge of Fidelio is an advantage.
•Possess a valid passport and when possible a seaman book copy.
JOIN US AND SEE HOW MUCH YOU CAN GROW!
MSC Cruises has grown exponentially since 2003. In such a short time, we have built a fleet of 21 modern and most environmentally advanced ships!
With our constant expansion, our fleet will grow in capacity with the arrival of eight new ships in three different classes by 2027.
One of our latest ships – MSC World Europa – was delivered in 2022, inaugurating the World Class. It is our largest cruise ship to date, with a capacity of over 6,700 passengers, served by more than 2,000 crew members.
In 2022 we also inaugurated the MSC Seascape which features new immersive high-tech entertainment with innovative technology that provides guests with endless leisure options.
From 2023 MSC Cruises will enter the Luxury segment by launching its first of four Explora Journeys ships. The ships will be equipped with the best and latest environmental technology and bestowed with a highly-innovative design.
With four new mega-ships and four Luxury ships to be built and delivered between 2023 and 2027, the biggest and most important challenge for MSC Cruises is to find, recruit and train a high number of new crew members needed to provide the service, fun and safety that have become hallmarks of MSC Cruises.
This massive project is already well under way. The Human Resources Team is not only working to recruit the best talents but is also visiting our manning agencies and hiring partners around the world to ensure that the right people and facilities are in place to prepare this ‘army’ of new crew members for their life at sea.
We need motivated and ambitious crew members who work with passion and understand the value of a smile.
Start Date:As soon as possible
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