[{{ $ctrl._job.status.name | translate}}] Front Office Manager
*New Opening* Hotel Chapter Roma

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Job description

Chapter Hotels is a new Young Hotel Brand launching in Italy and looking to establish itself in the Italian Market as the local lifestyle brand.

Chapter wants to be new, different, fun, international.

With the 1st Italian Hotel, Chapter Roma, launching in February 2019, we are now looking for a Front Office Manager to start in the pre-opening.


Leading an effective service team including recruitment, training and development, supervision and performance management in order to ensure clients’ satisfaction.

To establish and review standards of performance, in line with the operating concept for the Front Office, which contribute positively to the environment.

To inspect the front of house area and ensure that we are ready for visiting guests.

To maintain high visibility during peak service times to ensure smooth operation, promotion of good public relations, and responsive action to guest issues.

To manage the department branded stationary and material, ensuring orders are placed in good time and stock levels are kept to an acceptable level.

To produce the weekly rota and ensure all timesheets are compiled and signed off.

To manage the teams’ attendance, documenting lieu days, holidays and ensure the correct paperwork supports this.

To assist with the reservations process when required and ensure that all reservations are put into the system.

To ensure that all Hotel promotional material displayed is up to date and accurate

To oversee the cashing up procedure and reconciliation of takings.

To ensure any complaints are reported to the Hotel Manager for his/her information.

To oversee the check in and check out process, ensuring the team are following the correct procedures.

To maximise hotel revenue by controlling room inventory, group blocking packages, up selling and reinforcing the late charge policy to maximise REVPAR.

To participate in forecasting and annual budgets where required.

To hold department meetings at least once a month, to communicate new policies, procedures or areas of concern within the department.

To oversee the equipment front and back office area, ensuring that any faults are reported immediately and are in working order promptly.

To liaise closely with Housekeeping regarding room availability and set up.

To carry out any reasonable request by the Hotel Manager or Directors of the Company.

To deputise for the a Manager when required.

Knowledge of Opera is a must.


See description
Job type
Rome, Italy
Front Office reception
English, Italian
Starting in
January 2019

*New Opening* Hotel Chapter Roma

New Opening in January 2019 : Boutique Hotel in Roma!

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