Guest Relations Agent
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Guest Relations Agent

About the job

Are you aware that the role is responsible for managing the first impressions of our guests and, therefore, must oversee the entire guest experience operations to maintain the high standards of service and promote the brand and its outlets. Are you able to assist the Front Office Team with the tasks related to Arrival & Departure, handle the pre-arrival communication and the amenities preparation, escort guests to the rooms, perform room and resort orientation? Are you prepared and well-informed to deliver guests an exceptional experience from touch down to take off? If you have answered yes to all of our questions above, you might be our Nikki fit for this role.

About you

Fresh graduates with quick learning ability or having completed an internship in front office or rooms division with a 5 star hotel property;
Previous UAE experience is a plus;
Excellent written and spoken English is a must, knowledge of foreign languages is a plus;
Well groomed and ability to maintain pleasant appearance;
The role reports to the Guest Experience Senior Ambassador and in the absence to the Guest Experience Manager.
  • Language required: English.

The company

A collection of 117 rooms and suites, as well as 15 ultra-deluxe villas and 63 lifestyle residence units, await the most discerning world travelers. The 5-star Dubai lifestyle beachfront resort will feature spectacular views over the Arabian Gulf and of the awe-inspiring Dubai skyline, with unique in-room features such as a bespoke entertainment wall, MyBar, mood light system and oversized bathrooms. Some will even benefit from private pools and decks. The resort will offer refined cuisine in its five restaurants and lounges, as well as an exclusive Nikki Spa.

Nikki Beach Resort & Spa Dubai is located on the waterfront of Pearl Jumeira, allowing guests to enjoy the Arabian Gulf’s blue waters and stunning panoramic views from almost every corner of the property. This exclusive enclave is perfectly placed for accessing Dubai’s spectacular shopping malls and tourist attractions, just 14Km from Dubai International Airport and 7Km from Downtown Dubai.

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Guest Relations Agent

Dubai, United Arab Emirates

Full-time, Indefinite

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