[{{ $ctrl._job.status.name | translate}}] Guest Service Agent Intern
Nobu Hotel Shoreditch

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Job description

Description

An exciting opportunity has arisen to join Nobu Hotel Shoreditch. We are seeking a Guest Service Agent Intern to join the team at Nobu Hotel Shoreditch. If you are passionate about hospitality then we want to hear from you!
Located on Willow Street in the Shoreditch area of London, the hotel features 150 rooms including 7 suites, an 80-seat lobby lounge and a 240 seat Nobu restaurant with outdoor courtyard. Additionally, the property boasts a 178 square metre event space with natural light, and wellness facilities. Unique to London, Nobu Hotel Shoreditch offers a blend of Shoreditch’s creative energy with Nobu’s ethos of simple luxury. We are a very established brand who can offer growth and development, alongside the opportunity to travel
Key Responsibilities

  • Anticipate guests’ needs, respond promptly and acknowledge all guests
  • Maintain positive guest relations at all times.
  • Assist with check in and check out process for guests
  • Resolve guest complaints, ensuring guest satisfaction.
  • Escort arriving guests to guestrooms.
  • Service guests and provide a follow-up courtesy call.
  • Solicit guest feedback on hotel experiences and log all comments.
  • Coordinate guest requests, reservations and miscellaneous tasks as required.
  • Assist guests with transportation needs.
  • Provide brochures, maps and collateral on guest activities, attractions and places of interest.
  • Provide tours and show rooms in the hotel for perspective guests.

What can we offer you?

  • Meals on duty
  • Learning and Development opportunities
  • A team environment
  • Opportunity to be part of a growing global brand where your voice is heard

Nobu Hotel Shoreditch is an equal opportunities employer.

 

Requirements

See description

Job type
Fulltime job
Location
London, United Kingdom
Department
Other
Languages
English
Starting in
As soon as possible

Nobu Hotel Shoreditch

Nobu Hotels is excited to announce its first European hotel, Nobu Hotel Shoreditch, opening in spring 2017.

Located on Willow Street in the Shoreditch area of London, the hotel will feature 150 rooms including 7 suites, a lobby lounge and a 240 seat Nobu restaurant with outdoor courtyard. Additionally, the property boasts a 179 square metre event space with natural light, and wellness facilities.

Nobu Hospitality was recently named one of luxury’s 25 most innovative brands, by Robb Report. This prestigious reputation has been built on perfecting the balance of luxury, fun and theatre, delivered by heartfelt passion and pride of service.

Unique to London, Nobu Hotel Shoreditch offers a blend of Shoreditch’s creative energy with Nobu’s ethos of simple luxury.

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