Career Opportunities: Head Steward - Pride of America (20686)

[{{ $ctrl._job.status.name | translate}}] Career Opportunities: Head Steward - Pride of America (20686)
Norwegian Cruise Line

Posted

Job description

GROW YOUR CAREER WITH US

At Norwegian Cruise Line, we know our future success depends on our ability to attract and retain the very best talent. We are seeking individuals that are passionate about hospitality and committed to being their personal best.

As you learn more about our company, we think you will agree that there is no better time than now to become a member of the Norwegian Cruise Line family.  Holdings

 

 

APPLY ONLINE

If you’re interested to be considered for this position, please click the blue APPLY button at the top of the page to get started. All candidates must complete an on-line application to be considered.

 

ABOUT NCLH

Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands.

With a combined fleet of 26 ships with approximately 54,400 berths, these brands of NCLH offer itineraries to more than 450 destinations worldwide.

The Company will introduce seven additional ships through 2025, with an option to introduce two additional ships for delivery in 2026 and 2027.

The combined brands of Norwegian Cruise Line Holdings Ltd. employ over 30,000 shipboard crew from over 110 different countries.

As our company adds new destinations, itineraries and ships, there are wonderful opportunities for new crew to join our family!

 

 

*** PLEASE READ PRIOR TO COMPLETING THE APPLICATION***

PER UNITED STATES COAST GUARD REGULATIONS, CREW MEMBERS ONBOARD THE PRIDE OF AMERICA MUST BE UNITED STATED CITIZENS OR PERMANENT RESIDENTS RESIDENT ALIENS (GREEN CARD HOLDERS). FAILURE TO MEET THIS REQUIREMENT WILL AUTOMATICALLY DISQUALIFY YOU FOR EMPLOYMENT CONSIDERATION ONBOARD THE PRIDE OF AMERICA.

 

Are you looking for a fantastic job on the high seas? Apply to live and work on Norwegian Cruise Line M/S Pride of America which has a year-round Hawaiian itinerary. Inaugurated in 2005, the Pride of America is the only large passenger US-flagged vessel. To take a 360 virtual tour of the ship, click here: http://bit.ly/1TGOyGW

 

POSITION SUMMARY / ESSENTIAL FUNCTIONS

The Head Steward works under the general guidance and supervision of the Asst. Executive Housekeeper and within the limits of established NCL policies and procedures. Supervises the activities of the Utility Hotel, Crew Stewards, Officer Utilities, Sr. Officer Utility, and the Head Cleaner to ensure clean, orderly and attractive public areas and guest staterooms.

  • Keeps all pantry and supply lockers, neat, cleaned and stocked.
  • Maintains the cleanliness of the service and surrounding areas.
  • Inspects crew staterooms and back-of-the-house areas to ensure cleanliness is maintained.
  • Reports and logs any maintenance issues for crew staterooms in Fidelio and follows up as necessary.
  • Ensures that staff/Officer/Sr. Officer rooms are cleaned, serviced, and set up properly with linen/towel replenishment as per the entitlement policy.
  • Ensures that all Boundary cabins are cleaned, serviced, and set up properly as per company policy.
  • Ensure that Spa Area, Fitness Center, Kids Corner and Teens Club are properly maintain and according to USPH Regulations and SEMS.
  • Carries out the following routine assignments:'
  • Assigns duties to staff and briefly instructs them on follow-up and special projects.
  • Inspects lobbies, atriums, elevators, outlets, stair towers, landings, offices and surrounding areas as needed.
  • Maintains a daily logbook on inspected areas, assignments given to staff, special projects, maintenance deficiencies and significant events/activities during his/her shift.
  • Sees to adequate storage of supply inventories on assigned decks and safeguards against waste, shortages, and losses.
  • Conducts inventory checks as needed.
  • Prepares supervisor report and completes requisition forms for needed supplies.
  • Reports maintenance deficiencies that require immediate attention and follows up on their status. Elevates issues as necessary.
  • Reports of any loss or damage of furniture, fixtures or equipment.
  • Supervises the proper use and care of equipment.
  • Records any item left in public areas by guests and turns them in to the Guest Service Desk.
  • Daily follow up in accordance to USPH regulations, SEMS, Waypoint, and NCL Hotel Operations.
    • Ensures all public room and corridor carpet is clean and stain free.
    • Ensures all public room furniture, blinds and drapery is clean and in good condition. Arranges for repairs as required.
    • Assists with the delivery and collection of guest luggage on turn around day.
    • Performs other related duties as assigned or as directed. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.
    • Must be familiar with the Safety and Environmental Protection Policy and the SEMS, and carry out the policies and procedures appropriate for his/her position.

     

    QUALIFICATIONS / REQUIREMENTS

    • Advanced verbal and written level of English is required.
    • Intermediate to Advanced skills in typing and computer software skills (Microsoft Word, Excel, Fidelio, Micros) is required.
    • Two years’ experience working in hotel establishments is required; or two years’ experience working as a room steward onboard ships is required.
    • You must be legally authorized to work in the U.S. and qualify for a U.S. Coast Guard Merchant Mariner Credential (MMC) as well as a Transportation Workers Identification Credential (TWIC). In order to qualify for an MMC you must:
      • Be at least 18 years of age
      • Be a US Citizen or Permanent Resident Alien
      • Pass Physical Exam/Drug Screen
      • Have a Reasonably Clear Background

     

    EDUCATION

    • High school diploma or foreign equivalent is required.

     

    REQUIRED ATTRIBUTES

    • Proactive, Team Player, Problem Solver
    • Leadership skills
    • Passionate about hospitality and customer service driven
    • Must have a professional appearance and good hygiene
    • Respect for all co-workers and guests
    • Pride in your work by creating positive energy, excitement and fun
    • Able to work 7 days a week
    • Ability to live in close quarters. 
    • The U.S. Coast Guard (USCG) requires all crew members employed with NCL America aboard the Pride of America to hold a Merchant Mariner Credential (MMC). In order to qualify for a MMC, applicants must demonstrate specific physical abilities necessary to perform shipboard duties per USCG guidelines (COMPDTPUB 16700.4 NVIC 04-8). Shall have a Body Mass Index (BMI) of 40.0 or less. Blood Pressure as per USCG a maximum 160/100.

     

     

    NORWEGIAN CRUISE LINE:

    Norwegian Cruise Line is the innovator in cruise travel with a 51-year history of breaking the boundaries of traditional cruising. Most notably, Norwegian revolutionized the cruise industry by offering guests the freedom and flexibility to design their ideal cruise vacation on their schedule with no set dining times, a variety of entertainment options and no formal dress codes. Today, Norwegian invites guests to enjoy a relaxed, resort- style cruise vacation on some of the newest and most contemporary ships at sea with a wide variety of accommodations options, including The Haven by Norwegian®, a luxury enclave with suites, private pool and dining, concierge service and personal butlers. Norwegian Cruise Line sails around the globe, offering guests the freedom and flexibility to explore the world on their own time and experience up to 27 dining options, award-winning entertainment, superior guest service and more across all of the brand’s 16 ships.

    www.ncl.com

     

    OCEANIA CRUISES:

    Celebrating its 15th anniversary in 2018, Oceania Cruises is the world’s leading culinary- and destination-focused cruise line. The line’s six intimate and luxurious ships which carry only 684 or 1,250 guests offer an unrivaled vacation experience featuring the finest cuisine at sea and destination-rich itineraries that span the globe. Expertly crafted voyages aboard designer-inspired, intimate ships call on more than 450 ports across Europe, Alaska, Asia, Africa, Australia, New Zealand, New England-Canada, Bermuda, the Caribbean, Panama Canal, Tahiti and the South Pacific and epic Around The World Voyages that range from 180 to 200 days.

    www.oceaniacruises.com

     

    REGENT SEVEN SEAS CRUISES:

    Regent Seven Seas Cruises offers the industry’s most inclusive luxury experience aboard its all-suite fleet. Seven Seas Mariner’s 2018 dry-dock refurbishment will conclude the line’s $125 million refurbishment program to elevate the elegance of the whole fleet to the standard set by Seven Seas Explorer. In early 2020, Regent will perfect luxury with the launch of Seven Seas Splendor. A voyage with Regent Seven Seas Cruises includes all-suite accommodations, round-trip air, highly personalized service, exquisite cuisine, fine wines and spirits, unlimited internet access, sightseeing excursions in every port, gratuities, ground transfers and a pre-cruise hotel package for guests staying in concierge-level suites and higher.

    www.rssc.com

     

     

    GET SOCIAL WITH US!

    Facebook:         https://www.facebook.com/NorwegianCruiseLineJobsandCareers/

    LinkedIn:           https://www.linkedin.com/company/norwegian-cruise-line

    Instagram:         ncljobs

    Twitter:              @NCLjobs

     

    EQUAL OPPORTUNITY EMPLOYER

    It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.

     

    The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

    Requirements

    See description

    Job type
    Fulltime job
    Location
    Miami, FL, United States
    Department
    Management
    Starting in
    As soon as possible

    Norwegian cruise line

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