Prácticas con convenio -RECEPCIÓN/RESERVAS- Firma convenio- (No
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Prácticas con convenio -RECEPCIÓN/RESERVAS- Firma convenio- (No

Novotel Barcelona Cornella

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Prácticas con convenio -RECEPCIÓN/RESERVAS- Firma convenio- (No

About the job

Nacionalidad : Española o por motivos burocráticos, con Pasaporte de un País de la Comunidad Europea.

Idioma requerido: Castellano, Inglés y opcionalmente Francés.

No se Requiere Experiencia en el Puesto, se requiere interés y motivación por aprender tareas de Recepción.

Estudios: Pueden ser otros estudios diferentes a Turismo, siempre y cuando la Universidad pueda firmar el convenio de prácticas.

Retribución/ Bolsa de Estudio: Dependerá de la modalidad de Prácticas que se elija: Alojamiento y Manutención, o solo Manutención. Consultar.

Las tareas propias del Departamento son las siguientes:

Front office
- Check in / check out
- Atención al cliente
- Responder preguntas y quejas
- Controlar los productos de los minibares en los habitaciones con el ordenador
- Imprimir y expedir las facturas para los clientes
- Clasificar los tiquetes del restaurante a los habitaciones
- Guiar a los clientes en el ámbito del hotel y proporcionar información turística
- Facturación
- Colaborar en las tareas de Control interno y auditoria
- Apoyo al departamento de reservas y revenue

Los turnos de recepción serían alternativamente los siguientes habiendo mínimo 8h entre un turno y el siguiente:
07 a 15h
12 a 20h aproximadamente
15 a 23h
2 días libres consecutivos por semana. Cada mes al menos una vez los 2 días libres serán en fin de semana si la actividad lo permite.


Reservas
- Reservas
- Atención telefónica
- Atención al cliente
- Responder preguntas y quejas
- Revenue Management
- Apoyo a recepción
- Estudio de la competencia
- Colaborar en las tareas de Control interno y auditoria

Los turnos del departamento de reservas serán aproximadamente de:
Entre las 8 y 22h.

About you

Excel,Power Poin,Word,FOLS

Education Level: Bachelor / Licence
Study area: Tourism
Optional languages: French

The company

We are far more than a worldwide leader. We are more than 290,000 women and men placing people at the heart of what we do, and nurturing real passion for service and achievement beyond limits.

Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.

WE ARE ACCOR
Our leadership is bold. Our agility thrives on open innovation and we embrace the new, whether it's diversity, trends, challenges. As change accelerates, we continually hone our vision of hospitality reinvented, developing how we use spaces and share with the world.

We are a forward-thinking partner that delivers on steadfast commitment thanks to the most diversified & best performing integrated hospitality ecosystem. Our industry-defining tools catalyze stable growth, driving performance and value. Our global scope and specialist expertise empower those we work with.

Accor hospitality is fundamentally about people and our success relies on our Heartists® to deliver the best service, welcome and care for our guests. With people at heart, our world expands. Our culture nurtures empowerment and welcomes everyone with openness.

We are 100% committed to sustainability, with people at the heart of what we do. As such, we strive to make a meaningful impact by unlocking lifestyle experiences and shaping the hospitality of tomorrow - together, with all our stakeholders: Heartists®, owners, partners, guests and communities.

OUR INTEGRATED HOSPITALITY ECOSYSTEL
Our strong ecosystem of brands, value-added services & solutions, and powerful loyalty program allows us to constantly reinvent unique experiences and services for our clients in line with their evolving needs and new ways of living, traveling and working, from hotel stays to restaurants, to working and meeting. For our partners, we also maximize performance and value, thanks to our complete range of business solutions and expertise.

This unmatched ecosystem creates memorable lifestyle experiences, expanding hospitality beyond hotel walls to elevate everyday moments. And brings to life the vision of Augmented Hospitality at the core of our business, a refined vision of hospitality and the tailor-made services we can provide to a community of clients made up of guests and locals alike.

OUR UNRIVALED PORTFOLIO OF BRANDS
Accor offers the most diverse brand portfolio of the industry with 40+ hotel brands across all segments, from luxury to economy, as well as entertainment, restaurants & bars, coworking and business services & solutions to boost performance.

OUR GLOBAL FOOTPRINT
The Group is established in 110 countries and we are constantly expanding our presence and leadership across the world.

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Prácticas con convenio -RECEPCIÓN/RESERVAS- Firma convenio- (No

Cornellà de Llobregat, Spain

Internship, Indefinite

Start Date:

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