[{{ $ctrl._job.status.name | translate}}] Assistant Front Office Manager
Novotel World Trade Centre

Posted

Job description

• The successful candidate will be based at Ibis One Central

• Maintain good public relation with guests and customers
• Attends VIP arrival
• Ensure guests are attended quickly and any complaints handled tactfully and
diplomatically.
• Receive and deal with verbal complaints; forward to FOM or Duty Manager
when necessary.
• Full knowledge of the hotel facilities and activities.
• Oversees the daily movement of guest activities and able to resolve guest
complaints and to establish an amicable relation with clients and customers of
the hotel.
• Communicates directly with Sales, Accounting, Housekeeping and Reservation
and provides them with all relevant/ needed information.
• Maintains close working relationship with other departments and attends
related meetings.
• Ensuring the Telephone Centre is working properly at all times and minimizing
the number of abandoned calls
• Efficiently and promptly establishing the correspondence service to guest
inquiries.
• Ensure that the Front Office team welcomes the customer properly.

Requirements

· Good interpersonal skills and self-confident
· Guest oriented and service minded, with attention to quality
· Good sales skills
· Dynamic
· Good presentation
· A thorough and organised approach
Job type
Full-time
Location
Dubai, United Arab Emirates
Department
Front Office reception
Languages
English
Starting in
As soon as possible
Duration of the contract
Indefinite

Novotel World Trade Centre

Check in to 4-star comfort right at the Novotel World Trade Centre Dubai hotel. Your airy contemporary room gives you space to spread out and work or relax with the skyline views. Start the day fresh with a dip in the pool and a buffet breakfast off the trendy lobby, and wind it up with live jazz at Blue Bar at Novotel.

When it comes to business and tourism, no hotel could be more convenient and central than the Novotel Dubai World Trade Centre. Part of the Dubai Convention and Exhibition Centre, the hotel is only minutes from Dubai Mall, the Dubai International Finance Centre, Bur Dubai, Deira, and many other points of interest. Enjoy scheduled complimentary shuttles to major shopping malls. The World Trade Centre Metro station is on our doorstep, and the airport is just a 10 minute drive away.

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