[{{ $ctrl._job.status.name | translate}}] Asst. Guest Relation Manager - Arabic Speaking
Novotel World Trade Centre

Posted

Job description

• Ensures a warm welcome and effective information services are given for hotel
guests.

• Ensures that guests' stay at the hotel runs smoothly, helping to provide guest
satisfaction at all times thanks to his/her thorough knowledge of the hotel.

• Is regularly available in the hotel lobby and reception.

• Develops high quality relationships with guests, from the moment they arrive
and throughout their stay, in order to encourage loyalty.

• Handles any guest complaints that are not settled directly by members of the
team.

• Informs guests about the formalities, any special conditions relating to their
stay and the services available.

• Organises arrivals and departures with his/her team.

• Coordinates room allocation with the Housekeeper (M/F), handling any
switches as necessary.

• Communicates with the other departments.

• Ensures that guest documentation and information is available and up-to-date.

Requirements

• Team spirit
• Extremely guest oriented and service minded
• Leadership
• Well organised
• Good at developing sales
• Good level of general knowledge
Job type
Full-time
Location
Dubai, United Arab Emirates
Department
Front Office reception
Languages
Arabic
Starting in
As soon as possible
Contract duration
Indefinite

Novotel World Trade Centre

Check in to 4-star comfort right at the Novotel World Trade Centre Dubai hotel. Your airy contemporary room gives you space to spread out and work or relax with the skyline views. Start the day fresh with a dip in the pool and a buffet breakfast off the trendy lobby, and wind it up with live jazz at Blue Bar at Novotel.

When it comes to business and tourism, no hotel could be more convenient and central than the Novotel Dubai World Trade Centre. Part of the Dubai Convention and Exhibition Centre, the hotel is only minutes from Dubai Mall, the Dubai International Finance Centre, Bur Dubai, Deira, and many other points of interest. Enjoy scheduled complimentary shuttles to major shopping malls. The World Trade Centre Metro station is on our doorstep, and the airport is just a 10 minute drive away.

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