[{{ $ctrl._job.status.name | translate}}] Front Office Supervisor
Novotel World Trade Centre

Posted
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Job description

• Know the services offered by the hotel and encourage the guests to use them during their stay at the hotel.
• Know the local environment of the hotel: city, culture, activities, shopping malls, and general information.
• Listen to the guest at all times, strive to answer all requests from the guests as quickly as possible.
• Establish good working relationships with the guests and visitors.
• Optimise the occupancy rate and average room rate.
• Makes sure that the hotel's pricing policy and sales pitches are duly applied in order to optimise REVPAR.
• Ensures the brand and/or Group's loyalty programme is promoted to guests.
• Motivates and drives the team to attain the department's targets.
• Conducts and attend departmental meetings and training programs.
• Replace efficiently the Assistant Front Office Manager during his day off or on holidays.

Requirements

Guest oriented and service minded
Sales acumen
Good listening and communication skills
Self confidence
Excellent presentation
Ability to work under pressure
Responsiveness
A natural team leader
Job type
Full-time
Location
Dubai, United Arab Emirates
Department
Front Office reception
Starting in
As soon as possible
Contract duration
Indefinite

Novotel World Trade Centre

Check in to 4-star comfort right at the Novotel World Trade Centre Dubai hotel. Your airy contemporary room gives you space to spread out and work or relax with the skyline views. Start the day fresh with a dip in the pool and a buffet breakfast off the trendy lobby, and wind it up with live jazz at Blue Bar at Novotel.

When it comes to business and tourism, no hotel could be more convenient and central than the Novotel Dubai World Trade Centre. Part of the Dubai Convention and Exhibition Centre, the hotel is only minutes from Dubai Mall, the Dubai International Finance Centre, Bur Dubai, Deira, and many other points of interest. Enjoy scheduled complimentary shuttles to major shopping malls. The World Trade Centre Metro station is on our doorstep, and the airport is just a 10 minute drive away.

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