Assistant Front Office Manager
About the job
O’Donoghue Ring Collection is home to Hotels, Apartments, Spa, Restaurants & Bars centrally located in the vibrant town centre of Killarney and CastleIsland, Co. Kerry. Our company philosophy is built upon three core values: employee experience, customer experience, and standards of excellence. Awarded a ‘Great Place to Work’ in December 2024 – 2025 and Green Hospitality Certified.
The Killarney Plaza Hotel and Spa are currently recruiting for an Assistant Front Office Manager, reporting to the Front Office Manager. You will manage the day to day duties along side the front office team always ensuring the highest levels of customer service are achieved.
What you'll do:
- You will ensure all guests queries are handled promptly and efficiently.
- Day to day management of the reception team members. Enable the team members to be able to carry out their duties to the standards expected.
- Lead the team to provide the highest level of guest service and ensuring that standards are maintained at all times.
- Meet and exceed our guest requests.
- Maximize in room revenue, occupancy percentage through efficient yield management in conjunction with the Sales & Revenue Manager.
- Assist in the compilation and achievement of the accommodation budget.
- Constantly liaise with the housekeeping manger to ensure all guest requests are actioned.
- Ensure the health and safety of all guests and employees.
About you:
- Experienced Assistant Front Office Manager or Front Office Supervisor in a busy 4 * hotel is essential.
- Excellent communication and leadership skills are essential.
- Strong attention to detail and be extremely customer focused.
- Experience of HOTSOFT would be an advantage.
Why O’Donoghue Ring Collection?
When you join the O’Donoghue Ring Collection, you join a community of smart, caring, talented individuals working together to deliver first-in-class results. Here are some ways we support and invest in our team:
- Awarded a Great Place to Work 2024 – 2025
- Competitive salaries
- Discounts on Hotel Stays, and special staff rates in any of our hotels across the collection, on top of special Family and Friend rates for accommodation.
- Discounts on Dining, discounts for all food outlets in 4 hotels for you and a companion, as well as the individual restaurants and bars that are part of the collection.
- Meals on Duty, meals are prepared for you during your work hours and are provided for in our newly refurbed canteens.
- Free Coffee on Duty, provided for in our newly refurbed canteens.
- Discounts for Take-Away, further discounts for takeaway teas and coffees for staff members.
- Career Progression, we set a clear career path with each of our interested employees.
- Employee Fitness, free access to our leisure centre, family discounts to membership in our range of Leisure Centres.
- Employee Wellness, ODR Collection Staff Wellness programme is available to all staff as well as discounts on all luxury spa products and treatments in our award-winning winning Spa.
- Learning & Development, access to a variety of learning tools through our online training software. We offer a range of internships annually in a variety of different departments to nourish development across different departments.
If you want to make an impact, O’Donoghue Ring Collection is the place for you. Not sure if you meet all the qualifications? If this role excites you, we encourage you to apply. Explore all opportunities on our careers page.
O’Donoghue Ring Collection is an Equal Opportunity Employer, but that’s just the start. We believe different perspectives help us grow and achieve more. That’s why we’re dedicated to hiring and developing the most talented and diverse team – which includes individuals with different backgrounds, abilities, identities and experiences.
- Department: Reception
About you
- Language required: English.
The company
O’Donoghue-Ring Collection is home to Hotels, Apartments, Spa, Restaurants & Bars centrally located in the vibrant town centre of Killarney and CastleIsland, Co. Kerry. Combining classic luxury, wellness, innovative restaurant, and bar concepts. Our Killarney based hotels include the Killarney Plaza Hotel & Spa, the Killarney Avenue Hotel, and the Killarney Towers Hotel. The River Island Hotel is located at the heart of Sliabh Luachra in the vibrant market town of Castleisland.
Independent and Innovative restaurants & bars include The Tan Yard, Café Du Parc and O’Donoghue Public House.
The Tan Yard Restaurant offers a warm and relaxed vibe, where quality prime cuts and fresh local seafood are infused with flavour and grilled to perfection.
The Café du Parc is a beautiful place to work inspired by the vibrant café culture of Paris and the natural beauty of the neighbouring Killarney National Park. It is a casual and relaxed eatery, where great coffee and food are served all day.
O’Donoghue Public House is a modern take on the traditional Irish pub in the heart of Killarney town, rooted in the authentic traditions that characterize the hallmark of Ireland’s world-famous pub culture, seamlessly blended with a contemporary approach to the décor, food, and drink experience.
We also have Killarney Urban Farm, an Ireland's first hospitality hydroponic farm, servicing our bars, restaurants, and hotels in Kerry.
Our company philosophy is built upon three core values: employee experience, customers experience and standards of excellence.
So, what are you waiting for? We are waiting for you…
