[{{ $ctrl._job.status.name | translate}}] Reservations Officer
Olympic Lagoon Resort Agia Napa

Posted

Job description

Here at KANIKA HOTELS & RESORTS we believe in helping guests unlock the unexpected and engaging experiences each destination has to offer. We provide original, chic and memorable service and experiences that inspire guests to unlock the destination.

If you appreciate connecting with our guests and have a deep desire to create unexpected experiences, you are the right person for the Reservation Officer’s position.

What we expect from you:

  • To process all reservation’s requests, changes and cancellations received by phone, fax or email
  • To identify guests reservation needs and determine appropriate room type
  • To verify availability of room type and rate
  • To accommodate and document special requests
  • To answer questions about property facilities/services and room accommodation
  • To follow sales techniques to maximize revenue
  • To input and access date in reservation system
  • To indicate special room reservation types by inputting the correct code and rate into the reservation system
  • To be proactive and anticipate guest needs, and ensure that all steps are taken to secure a reservation in accordance with Company standards

Qualifications and Experience:

  • A Hotel Management School graduate
  • Working experience of at least 2-3 years at a similar position of a 4 or 5*  Hotel
  • Excellent knowledge of computer applications
  • Excellent knowledge of Greek and English language. Russian or German language knowledge would be considered as an advantage
  • Pleasant personality
  • Time management and Organizational skills
  • Computer literacy and proficiency in using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
  • Experience in using Hospitality management systems (Micros Point of Sales, Methodos, Fidelio etc.)
  • EU Citizen or  EU Work Permit Holder

Requirements

See description

Job type
Full-time
Location
Ayia Napa, Cyprus
Department
Reservations
Languages
English
Starting in
As soon as possible
Duration of the contract
Indefinite

Kanika Hotels & Resorts

Kanika is a name that is synonymous with hotels and development in Cyprus; all Kanika Hotels are different in style to suit travelers and holiday-makers with taste, and they all have the Kanika promise of distinction. Quality, Service, Comfort and genuine Hospitality are the cornerstones of the Kanika Spirit of commitment, whilst innovation and continual improvement ensure that every visit is filled with pleasant surprises.

Team members are the backbone of the Group, they have the capacity to demonstrate a spirit of commitment, consistency and dynamism, who possess the know-how and who are willing to undergo continuous training.

The company has adopted a human approach to customer care, therefore mastering the ability to offer impeccable services. A fundamental principle followed by KANIKA Group is to always treat customers as part of a large family.

Kanika Hotels & Resorts operates the following five hotels & resorts in Cyprus:
• Alexander The Great Hotel in Paphos
• Olympic Lagoon Resort in Paphos
• Elias Beach Hotel in Limassol
• Olympic Lagoon Resort in Agia Napa
• Amavi Hotel in Paphos (opening in 2019)

Alexander the Great Beach Hotel in Paphos welcomes you with a rejuvenated spirit that will appeal to all ages and exceed their expectations. From accommodation to leisure facilities, from gastronomy to entertainment, our seafront hotel with a sweeping panoramic view of the Paphos harbor and medieval castle is full of wonderful surprises for couples and families - both on the premises and all around. Take a closer look at ‘the Alexander’ and you will discover a superior 4-star hotel with 5-star facilities and a galaxy of wonderful experiences.

Olympic Lagoon Resort Paphos has become the most sensational luxury all-inclusive resort in Cyprus, purposely designed for couples in love and for families seeking truly happy holidays. With a choice of rooms and suites, themed pools, leisure facilities and tailored animation for families with children as well as adults only. This is where you will enjoy the well-known Cyprus hospitality at its best, in a captivating and guest-oriented resort setting.

Olympic Lagoon Resorts is an inspirational journey where you will enjoy wonderful experiences that evoke the greatest and most sensational feelings: Love, Happiness, Excitement, and Rejuvenation. The Olympic Lagoon Resort Ayia Napa is located 130 meters from the beautiful sands of the Blue Flag Awarded ‘Landa Golden Beach’. In addition to spacious and luxurious accommodation options across the resort’s 314 guest rooms and suites, you will find an all-new state-of-the-art indoor entertainment arena, new theme restaurants and theme bar, fitness center and spa.

The Elias Beach Hotel is a luxurious seafront hotel overlooking a ‘Blue Flag’ sandy beach in the ancient Amathus area, only a short drive from the entertainment area and city centre of the cosmopolitan town of Limassol. With a choice of different room types, a full range of indoor and outdoor leisure facilities and mixed entertainment programs, the Elias Beach ranks as a perfectly conceived, all-round resort that offers something for everyone. The combination of variety, quality, elegance and impeccable service have also made the Elias Beach Hotel, Limassol is a favorite destination for seaside weddings and honeymoons.

The Amavi is the first and only custom-designed, couples-only luxury hotel in Cyprus. It aims to provide a unique haven for couples – a tranquil, intimate environment where they can escape from the outside world and enjoy blissful relaxation.With a variety of dedicated amenities, personalized services, warm, respectful and attentive teams and world-class dining experiences, spa treatments and leisure activities, we make sure our couples get to spend quality time together.

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