Concierge Intern
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Concierge Intern

onefinestay - Paris

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Concierge Intern

About the job

The role

The Service team is on the front line supporting our homeowners and guests, to make sure each and every one of them has a brilliant experience. With charisma and charm, you’ll be responding to queries, preparing for bookings, and troubleshooting problems. You’re dedicated to looking after our guests all-year-round, including weekends and public holidays.

When things go wrong, you’ll step in with a thoughtful and creative resolution to deliver excellent service recovery. Our service executives are expert at cultivating relationships with the homeowners and guests at each stage of their experience - driving retention is a crucial objective for us. As such, you’ll work towards raising our net promoter score as your principal KPI but you set your own challenges too.

The profile

  • You understand that empathy is indispensable for fantastic service, and you’ve got experience to back it up.

  • Following its acquisition by AccorHotels in 2016, onefinestay is going through a dynamic merger, so we need a special sort - someone who is adaptable and amenable to change.

  • You’re autonomous, but enjoy contributing to the atmosphere and output of your team.

  • You’re quick to react and adept at managing your workload.

  • Fluent written and spoken French and English is a minimum; additional languages are a plus

  • University-level educational background

  • Happy to work a rolling seven day rota of shifts - including some weekends, and Christmas

The promise

  • Immediate and consistent training, responsibility and learning opportunities

  • Opportunity to harness valuable bilingual experience

  • A young and informal work environment in the centre of the Marais

  • Monthly transport pass fully reimbursed

About you

See description
  • Language required: English.

The company

We started onefinestay to give people a new way to experience a place – staying in the finest homes in our favourite cities, with an unprecedented level of service and care. We're the only company that visits and vets each home in person.

We’re bringing handmade hospitality to the world’s greatest cities. And we’re looking for talent to help us build it, evangelise about it, and deliver it to create great experiences. We’re doing something no one has ever done before and there are myriad things we need help with. Whether it’s to take care of our guests and our members (and their homes), sell onefinestay to homeowners and would-be guests, or refine our background operations, we’re setting ourselves the highest standards, scrutinising our processes and generally bending technology to our will.

Can you picture yourself bringing handmade hospitality to the world’s greatest cities? We’re looking for people who treat their work as a craft and want to make an impact from the first minute. Are you that special someone? Come. Join us - find out more at onefinestay.com/jobs

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Concierge Intern

Paris, France

Internship, 6 months

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