onefinestay is looking for a Guest Sales Executive within our Guest Sales Team: a results-driven travel advisor to actively sell reservations for properties in specific destinations. You will provide appropriate suggestions for every new guest in order to boost top-line revenue growth, customer acquisition levels and profitability, based on your knowledge and expertise in specific destinations on which you will be trained.
The Guest Sales team handles inquiries for guests looking to stay in any of our properties around the globe. They are experts on the destinations they sell and our services and learn about guests’ preferences in order to match them with the best homes available.
The Guest Sales Executive is responsible for getting reservations across the line for properties in locations in which they are trained to sell. They will be involved in assisting VIP Account Leaders or New Business Team Leaders whenever necessary; we have many locations around the globe and not everyone is trained to sell everywhere so we need to help each other and share knowledge.
*Please note their may be a possibility for a remote working arrangement for the right candidate*
Duties and responsibilities
Present, promote and sell onefinestay properties with strong negotiation tactics to new guests who have inquired about your destinations, effectively meeting their needs. This may include promoting services we sell in the region if it can help to confirm a booking or bring in additional revenue.
Assist VIP Account Leaders and New Business Team Leaders (with high-value bookings) by sharing knowledge and expertise about destinations.
Establish, develop and maintain positive customer relationships to ensure guests’ satisfaction and future sales.
Achieve agreed upon sales targets and outcomes such as revenue targets, account reach out, or conversion.
Track leads and status reports, and follow up with guests.
Share ideas with management (e.g. Regional Managers) about customer needs, problems, interests, competitive activities, and potential for new properties and services.
Maintain professional and technical knowledge about your destinations by attending cross-training and establishing strong relationships with Stay Managers, PMC’s, or local teams.
Continuously improve through feedback.
Qualifications and experience
Proven track record of strong performance in sales
Ability to effectively collaborate with colleagues
Familiarity with CRM practices
Prioritization, time management and organizational skills
- Product & destination knowledge
Why join us?
Accelerated accountability and learning
An exposure to a wide range of jobs in the organization
A relaxed and challenging work environment with people like you
- Job type
- Fulltime job
- Los Angeles, CA, United States
- Sales & Marketing
- Starting in
- As soon as possible
We’re bringing handmade hospitality to the world’s greatest cities. And we’re looking for talent to help us build it, evangelise about it, and deliver it to create great experiences. We’re doing something no one has ever done before and there are myriad things we need help with. Whether it’s to take care of our guests and our members (and their homes), sell onefinestay to homeowners and would-be guests, or refine our background operations, we’re setting ourselves the highest standards, scrutinising our processes and generally bending technology to our will.
Can you picture yourself bringing handmade hospitality to the world’s greatest cities? We’re looking for people who treat their work as a craft and want to make an impact from the first minute. Are you that special someone? Come. Join us - find out more at onefinestay.com/jobs