You are responsible for assisting the Account Managers by building and maintaining productive partnerships with a portfolio of homeowners. You will play a key role within the supply team by working with the Property Management Team on home issues and the Operations Teams on scheduling and logistical homeowner needs. This is an account management role at heart, one that requires hands on relationship-building skills, quick thinking and the ability to consistently find win/wins for both onefinestay and the homeowner. You will be detail oriented and able to manage a varied workload which involves many different company stakeholders.
Duties and responsibilities
Issue Resolution: Investigating homeowner reported damage post-stay and reporting damage/home issues to homeowners in-stay and post-stay.
Updating Home Information: Proactively and reactively making sure the home information on our system is up to date and correct across the entire London portfolio.
First Point of Contact: Being the first point of contact when homeowners get in touch,
helping them to check their statements, update calendars, confirm booking dates etc.
Qualifications and experience
Experience in team support and/or administration preferred.
Commercial awareness and negotiation skills.
Excellent foresight, initiative and problem-solving experience.
Mature and personal: warm, naturally sociable and outgoing. Able to build a rapport with a diverse group of sophisticated members.
Dedicated: You have a natural ability to multitask and prioritise your workload.
Energetic and responsive: you thrive in a fast paced environment and communicate confidently internally and externally.
- Job type
- London, United Kingdom
- Sales & Marketing
- Starting in
- As soon as possible
- Contract duration
We’re bringing handmade hospitality to the world’s greatest cities. And we’re looking for talent to help us build it, evangelise about it, and deliver it to create great experiences. We’re doing something no one has ever done before and there are myriad things we need help with. Whether it’s to take care of our guests and our members (and their homes), sell onefinestay to homeowners and would-be guests, or refine our background operations, we’re setting ourselves the highest standards, scrutinising our processes and generally bending technology to our will.
Can you picture yourself bringing handmade hospitality to the world’s greatest cities? We’re looking for people who treat their work as a craft and want to make an impact from the first minute. Are you that special someone? Come. Join us - find out more at onefinestay.com/jobs