[{{ $ctrl._job.status.name | translate}}] Operations Intern


Job description

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Job title

Operations Intern

Reports to

Regional Operations Manager

Contract Type

Permanent – Mon – Sun shifts







Role purpose


onefinestay is looking for Regional Operations Interns. You will be part of the UK Operations team and report directly to the Regional Operations Manager and in charge of a dedicated region with strong business from day one (over £3 million in revenue). The UK represents a strategic country with a lot of potential for onefinestay; in 2016 UK was ranked in the top 10 worldwide tourist destination with 36 million visitors.

With proven operational experience as well as a commercial mindset, you have the empathy to understand, and the strength to effectively support, more than 20 third-party operational contractors in a high-pressure environment.

With existing experience in the luxury sector, our Operations interns are able to support the ongoing operational development of the business in their region.


Duties and responsibilities


<!-- [if !supportLists]-->●        <!--[endif]-->Maintaining high NPS results from guests staying in your region

<!-- [if !supportLists]-->●        <!--[endif]-->Building efficient and strong relationships with contractors in charge of local operations in your region

<!-- [if !supportLists]-->●        <!--[endif]-->Supporting and challenging contractors on a daily basis, in order to deliver a quality service for both homeowners and guests

<!-- [if !supportLists]-->●        <!--[endif]-->Ensuring consistency in processes with the rest of the Operations team

<!-- [if !supportLists]-->●        <!--[endif]-->Being the link between internal Concierge, Account Managers & Resolution with outsourced local operations when needed


How the role evolves


<!-- [if !supportLists]-->●        <!--[endif]-->Supporting the onboarding and transition of Stay Management Companies (SMC) quickly and efficiently in your region

<!-- [if !supportLists]-->●        <!--[endif]-->Play a role in the transition from our integrated ops model into Stay Management Companies , without impacting business continuity or service quality for both guests and homeowners

<!-- [if !supportLists]-->●        <!--[endif]-->Work with the Operations Coordinators to optimize the efficiency of our Stay Management Companies, and create strong commercial relationships with both SMCs and 3rd party reliable companies

<!-- [if !supportLists]-->●        <!--[endif]-->Integrate new supply on-boarded by the acquisition team, and subsequent bookings, into your operating model

<!-- [if !supportLists]-->●        <!--[endif]-->Fulfilling and maintaining the current integrated operational model as it diminishes, this includes

<!-- [if !supportLists]-->○         <!--[endif]-->Warehouse

<!-- [if !supportLists]-->○         <!--[endif]-->Field Services

<!-- [if !supportLists]-->○         <!--[endif]-->Coordination


Qualifications and experience


<!-- [if !supportLists]-->●        <!--[endif]-->Experience in operations or logistics is preferred

<!-- [if !supportLists]-->●        <!--[endif]-->Experience as part of a team or group is preferred but not essential

<!-- [if !supportLists]-->●        <!--[endif]-->Commercial background: the role has to constantly switch between operational and commercial dilemmas

<!-- [if !supportLists]-->●        <!--[endif]-->Ability to work as part of a team while maintaining autonomy

<!-- [if !supportLists]-->●        <!--[endif]-->Sound geographical knowledge of London

<!-- [if !supportLists]-->●        <!--[endif]-->“Fire in the belly”: this is going to be intense, and we need energy!

<!-- [if !supportLists]-->●        <!--[endif]-->Fluent in written and spoken English


See description

Job type
England, United Kingdom
Back Office
Starting in
As soon as possible


We started onefinestay to give people a new way to experience a place – staying in the finest homes in our favourite cities, with an unprecedented level of service and care. We're the only company that visits and vets each home in person.

We’re bringing handmade hospitality to the world’s greatest cities. And we’re looking for talent to help us build it, evangelise about it, and deliver it to create great experiences. We’re doing something no one has ever done before and there are myriad things we need help with. Whether it’s to take care of our guests and our members (and their homes), sell onefinestay to homeowners and would-be guests, or refine our background operations, we’re setting ourselves the highest standards, scrutinising our processes and generally bending technology to our will.

Can you picture yourself bringing handmade hospitality to the world’s greatest cities? We’re looking for people who treat their work as a craft and want to make an impact from the first minute. Are you that special someone? Come. Join us - find out more at onefinestay.com/jobs

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