[{{ $ctrl._job.status.name | translate}}] Customer Success Executive Dallas, TX
OTA Insight


Job description

OTA Insight is a Revenue Management Intelligence Provider for the hospitality business (our clients are individual hotels and major chains like Hilton, Accor, … ). OTA Insight is an online dashboard solution (SaaS) providing rate intelligence for the hotels to increase their revenue by optimising their pricing. We combine cutting edge technology and data analytics to provide smarter business intelligence to maximise occupancy and revenue.

Today OTA Insight is present in more than 140 countries around the world and has more than 20 000 partners.

The Customer Success & Operations team is looking to hire an ambitious person to join their team and take on the role of Customer Success Executive.

- Assist internal and external stakeholders with their queries around the system
- Liaise with business development teams for internal questions
- Liaise with engineering teams to drive development of customer requested enhancements
- Preparation of supporting material and product user manuals
- Timely responses to queries from clients
- Responsible client retention and upgrades
- Application of revenue management processes with the aim to make the customer's hotel(s) successful
- Demonstrate commitment to the team, to ensure the team achieves its goals, objectives and SLA's
- Adopt the relevant processes, procedures and policies to ensure a consistently high level of service is adhered to
- Where necessary identify short falls in the process and procedures and suggest process improvements



- You are tech savvy and proficient with Microsoft Office (Excel, Word, Powerpoint) and Google Apps
- You think ahead, see problems coming, and have demonstrable experience rolling up your sleeves and tackling issues before they present themselves
- You have a tremendous work ethic, laser focus, passion and dedication
- Your attention to detail is incredible, and your verbal and written communication skills are impressive
- Excellent analytical, reporting, data manipulation, dashboard creation and Business Intelligence skills

At OTA Insight you join our high performance #bestteamever where you can be part of growing and developing a market leading technology platform. We are a rapidly growing company and are looking for passionate and talented team players. With extensive training and development programs the opportunities to succeed here are endless, as we continue our journey to innovate and disrupt with our cutting-edge technology.

If you are interested in this position, don’t hesitate to contact Peter De Moor (peter@otainsight.com) for more in-depth information.
Job type
Dallas, TX, United States
Customer Service
Starting in
As soon as possible

OTA Insight

We deliver simple to use, innovative, market leading hospitality revenue maximisation technology solutions.

At OTA Insight we see ourselves as the missing link in running a successful hotel business.

We make sure hotels maintain occupancy rates and are always price competitive using the latest business intelligence and data technologies. By taking out the stress out of booking strategies, hotels can focus on giving guests a great experience during their stay.

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