Service Hub Agent - Paramount Hotel Midtown Dubai

About the job

Are you one of those creative minds? A character, a storyteller? Do you want to be part of a globally recognized brand that has been entertaining for over 100 years?

Join the cast of Paramount Midtown as a Service Hub Agent and start scripting your own story at Paramount.

About you

Responsible for answering all incoming calls originating from outside or within the hotel in a friendly and caring manner accordingly to the Paramount Hotel standards.

Functional Accountabilities

- Very comprehensive knowledge of the Hotel, including all departments, services, outlets and Dubai
- Knows all the operation hours of all outlets and facilities as well as the extension number of all department outlets, executives and facilities
- Always have a smile, with a helpful and friendly attitude towards colleagues and guests alike
- To ensure a very polite, accurate and efficient telephone service to all callers
- To handle all internal and external calls into and out of the hotel in a courteous and efficient manner
- To ensure full awareness of all activities within the hotel in order to provide accurate information to all internal and external guests
- To ensure that all wake-up calls are in order and completely punctually as per the Paramount Hotel standards
- To ensure that all VIP’s in-house are listed on the VIP board and the board with all major information is updated on daily basis or whenever necessary during the day
- To maintain updated internal and employee telephone directory
- Maintains a logbook on each shift for any information on guest comments
- To be aware of all fire prevention and safety regulations and procedures at all times
- To report all emergency calls immediately to the management

QUALIFICATIONS:
- Post-secondary diploma or equivalent.
- At least 1-2 years’ experience in a Switchboard or Communication Centre position.
  • Languages required: Arabic and English. French is a plus

The company

For over 100 years we’ve been setting the gold standard for storytelling and movie-making.

Today, we’re bringing you the true Hollywood way of life at Paramount Hotel Dubai and Paramount Hotel Midtown.

Two spectacular hotels that instill the indulgent charm of Tinseltown wrapped up in the luxury of 5-star hospitality. Your grand entrance awaits.

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Service Hub Agent - Paramount Hotel Midtown Dubai

Dubai, United Arab Emirates

Full-time, Indefinite

Start Date:As soon as possible

Latest start date: