Reports complaints or problems to Team Leader/ Assistant Manager if no immediate solution can be found.
Ensures that guests receive a speedy and efficient check in/ out.
Ensures that the cashiering procedures are strictly adhered to, that all floats are used appropriately in accordance to Policies & Procedures set by Finance.
Ensures that the guests’ bill are presented and collected accordingly.
Ensures a sales attitude is adopted at all times and maintains an awareness of all sales opportunities within the Hotel.
Handles all arrival and departure records according to the Standards set in the Departmental Operations Manual.
Adheres to pre-set availability and rate controls.
Ensures a high level of product knowledge of hotel and local area.
Maintains and updates guest history and marketing database as laid down in Front office procedures.
Ensures a high level of customer service is consistently maintained.
Ensures a high level of liaison is maintained between Front Office and all other departments within the Hotel.
Ensures the Front Office Manager or Duty Manager is kept fully aware of any relevant feedback from wither customers or other departments.确保高度了解酒店产品知识，以便在机会出现时，宣传/销售客房、餐厅及其它设施/活动。
To be knowledgeable and promotes/ upsells Rooms, Outlets and other facilities/ programmes whenever opportunities arises.
Promotes Gold Passport programme to potential guests whenever possible.
To be knowledgeable with the various airline frequent flyer programmes.
Complies with all hotel policies relating to Front Office.
Complies with all systems and procedures as laid down by the Front Office Manager.
Assists with reservations whenever necessary.
Handles incoming and outgoing mail, faxes, courier mail, and messages in a timely manner.
Handles basic Business Centre services when required.
Handles keys and ensures Security policies are adhered to.
Handles foreign exchange according to policies.
Performs cashier functions; balances at the end of the shift according to established standards.
Liaises with Bell Service for smooth handling of luggage and transport services.
Is responsible for the posting of all charges brought to the cashiers by different revenue centres, such as laundry and facsimile charges.
Exchanges foreign currencies to any in-house guest.
Provides guests with cash advances on their credit card.
Produces authorisation codes from FIT guests’ credit cards.
Maintains and checks all racks by filing registration cards and Outlet checks on a daily basis.
Ensures all master folios due to depart have been checked out and have their respective backups attached.
Responsible for issuing paid-outs and petty cash once Duty Manager’s approval has been received.
Responsible for registration and issuing of safety boxes.
Has a thorough understanding of all the services offered by the Hotel.
Reads all memos concerning Front Office.
Ensures the general float contains sufficient change and funds while on duty.
Ensures the correct closing procedures are carried out in an accurate and tidy manner and that all accounts balance before closing.
Ensures that the float is balanced before finishing the shift.
Ensures security of all hotel funds and properties at times whilst on duty.
Has a thorough understanding of all cashiering functions in the Hotel’s computer system.
- Job type
- Hangzhou, China
- Front Office reception
- Starting in
- As soon as possible
- Duration of the contract