Executive Assistant Manager - Rooms

[{{ $ctrl._job.status.name | translate}}] Executive Assistant Manager - Rooms
Park Hyatt Sydney

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Job description


Description


  • Ensure the smooth and efficient operation and coordination of the various departments within the Rooms Division, and all related guest services, achieving maximum guest satisfaction whilst developing a caring and  dynamic working environment and positive culture.

  • Represents the Rooms function on the hotel''s Leadership Committee

  • Oversees the Rooms experience from check-in to check-out for all guests, working through each Head of Department to ensure a seamlessly perfect guest experience and make adjustments where necessary.

  • Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.

  • Ensures the proper handling of all regular and VIP guests reservations, room assignments and check-in experience.

  • Respond to any changes in the Front Office function as dictated by the industry, Company or Hotel.

  • Regularly revise all relevant Rooms Division contracts to ensure the best quality, efficiency and price.

  • Ensure all contractors are fully accountable for their work by establishing regular inspections and controls.

  • Deputises for the General Manager as required.

Qualifications

  • Comprehensive knowledge of business needs, financial reporting and productivity requirements

  • Comprehensive Computer Skills, particularly in the use of MS Office, email and Hotel Property Management systems

  • Effective trainer, able to facilitate at all levels

  • Effective Mentor

  • University Degree/Diploma in Hospitality or Tourism Management is desired

  • Minimum two years work experience as Director of Rooms or four years as Front Office Manager or Housekeeping Manager is desired

  • Essential prerequisite is experience with luxury brand hotels

Requirements

See description

Job type
Fulltime job
Location
The Rocks, Australia
Department
Other
Starting in
As soon as possible

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