[{{ $ctrl._job.status.name | translate}}] Front Office Team Leader
Park Plaza Westminster Bridge London

Posted

Job description

Love providing great service and being part of uplifting moments? Take the next step in your Front Office career with us as a Front Office Team Leader at Park Plaza Westminster Bridge. Park Plaza is the ideal location for you to develop your Front Office Team Leader skills and shine in a collaborative team environment.

Description of the Company:

At Park Plaza we love to celebrate the individual. We believe every one of our team members has a contribution to make and personal touch to share with our guests and colleagues. We’re always striving for excellence and know that as we invest in our team members, they’ll invest in us. For an engaging work environment where the little things are celebrated along with the major milestones, you’ve come to the right place.

Main role and objectives:

As our Front Office Team Leader, you will have a key position in providing an efficient and courteous service at all times in all aspects of the department, assume responsibility for effectively running the Reception Department in the absence of the Reception Manager or Assistant Reception Manager and ensure that all Receptionists and Front Office Hosts are performing in accordance with policies and procedures.

Your responsibilities as a Front Office Team Leader will include:

- Ensure that the Front Office team provide efficient, prompt, trouble free and courteous service to our guests

- Ensuring that the team offers an outstanding experience to our guests at all time be it at arrival, whilst staying with us or at departure

-Monitor that the Front Office team adhere to hotel and Park Plaza Hotels corporate guidelines and service concepts.

We are looking for:

The ideal Front Office Team Leader will:

-Understand the role of the Reception department and is experienced in dealing with guest complaints

-Have supervisory skills

-Experienced in hospitality and has working knowledge on how a hotel runs

-Knowledge of Opera

-Excellent customer service skills and is passionate about exceeding guest expectations

-Possess a good command of English and has excellent communication skills (written and verbal)

-Have excellent interpersonal, communication and presentation skills and be able to connect with other live up to our mission statement: Inspiring our guests through individuality and passion!

Park Plaza isn’t just a great place to work - it’s a great place to take your career to the next level! We love seeing our team members fulfill their potential and always work together to achieve more with our learning & development offering, enhanced training and competitive salary and benefits.

You’ll also be invited to an “Inspiring Stay” in your hotel, so that you can live the experience and you will also benefit from our Employee and Friends & Family rates available in all Park Plaza and Radisson Hotel Group hotels worldwide!

From the everyday uplifting moments to huge achievements and everything in between, we’re there every step of the way. Park Plaza. Be part of it.

Requirements

See description

Job type
Full-time
Location
Lambeth, London, United Kingdom
Department
Front Office reception
Languages
English
Starting in
As soon as possible

Park Plaza Westminster Bridge London

The Hotel
Situated on London’s iconic South Bank, Park Plaza Westminster Bridge London lies in the heart of an eclectic area buzzing with festivals, exhibitions, film and theatre. Offering convenient access to Westminster and Waterloo Station, the hotel also places guests at the heart of the capital’s financial and political centre.

Guest rooms and facilities
A choice of 1,019 tastefully conceived guestrooms and suites includes an array of chic Penthouses and Suites adorning the hotel’s highest floors, each benefiting from an exclusive check-in area and express lift, balconies, and separate living and sleeping
areas. Superior Rooms boast flatscreen televisions and generous workdesks, whileexecutive guests can enjoy iconic views, access
to the 24-hour Business Centre and Executive Lounge. Unique among central London hotels, Park Plaza Westminster Bridge London boasts a fitness centre with a 15-metre swimming pool
and Europe’s first Mandara Spa, an exquisite oasis of Balinese calm. Six single treatment rooms and one couples treatment suite,
a manicure and pedicure area and relaxation lounge combine to offer indulgent pampering with the finest spa products including Elemis.

Meetings and Events
The hotel’s exceptional event space includes the signature 1,200-squaremetre pillar-free Westminster Ballroom, which can host 1,350 diners or 2,000 delegates theatre-style. This outstanding
space includes removable walls, integrated pin-spot lighting, a heavy
goods lift, private bar and a dedicated meeting planner’s office. Convenient ‘layered’ capacity for smaller events or meetings includes the flexible Plaza and Park Suites, which can accommodate
up to 1,000 guests with a dedicated foyer and Business Centre. Intimate City Boardrooms are located on each floor and offer enhanced privacy, Wi-Fi and spectacular floor-to-ceiling windows
for up to 24 attendees. With high-spec technology and experienced staff, Park Plaza Westminster Bridge is one of London’s leading meetings venues.

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