[{{ $ctrl._job.status.name | translate}}] Guest Relations Manager
Park Plaza Westminster Bridge London

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Job description

Love providing great service and being part of uplifting moments? Take the next step in your career with us as a Guest Relations Manager at Park Plaza Westminster Bridge London. Park Plaza is the ideal location for you to develop your skills as Guest Relations Manager and shine in a collaborative team environment.

Description of the Company:

At Park Plaza we love to celebrate the individual. We believe every one of our team members has a contribution to make and personal touch to share with our guests and colleagues. We’re always striving for excellence and know that as we invest in our team members, they’ll invest in us. For an engaging work environment where the little things are celebrated along with the major milestones, you’ve come to the right place.

Main role and objectives:

The Guest Relations Manager at Park Plaza Westminster Bridge London will play a key role in the arrival experience and stay of our guests, ensuring they enjoy uplifting moments and inspirational service throughout their stay.

Your responsibilities:

  • Ensure guest satisfaction throughout the hotel through communicating and coordinating with all departments and managers
  • Maintain consistently high service standards and lead by example by looking for ways to exceed guest expectations
  • Act as a Duty Manager, handling guest complaints efficiently and making sure all guests leave the hotel satisfied
  • Oversee and coordinate the VIP and loyalty programmes of the hotel

What we are looking for:

  • Someone with previous Guest Relations/Front Office experience at Assistant Manager or Supervisory level
  • Someone who is passionate about exceeding guest expectations
  • Someone who is great at creating and maintaining positive and productive working relationships across the business, communicating effectively in a range of situations
  • Someone who enjoys working in a fast paced working environment while leading from the front
  • Working knowledge of OPERA or other hotel reservations systems would be beneficial

Park Plaza isn’t just a great place to work - it’s a great place to take your career to the next level! We love seeing our team members fulfil their potential and always work together to achieve more with our learning & development offering, enhanced training and competitive salary and benefits.

You will be invited to an “Inspiring Stay” in your hotel, so that you can live the experience and you will also benefit from our Employee and Friends & Family rates available in all Park Plaza and Radisson Hotel Group hotels worldwide!

From the everyday uplifting moments to huge achievements and everything in between, we’re there every step of the way. Park Plaza. Be part of it.

Requirements

See description

Job type
Fulltime job
Location
Lambeth, United Kingdom
Department
Front Office reception
Languages
English
Starting in
As soon as possible

Park Plaza Westminster Bridge London

The Hotel
Situated on London’s iconic South Bank, Park Plaza Westminster Bridge London lies in the heart of an eclectic area buzzing with festivals, exhibitions, film and theatre. Offering convenient access to Westminster and Waterloo Station, the hotel also places guests at the heart of the capital’s financial and political centre.

Guest rooms and facilities
A choice of 1,019 tastefully conceived guestrooms and suites includes an array of chic Penthouses and Suites adorning the hotel’s highest floors, each benefiting from an exclusive check-in area and express lift, balconies, and separate living and sleeping
areas. Superior Rooms boast flatscreen televisions and generous workdesks, whileexecutive guests can enjoy iconic views, access
to the 24-hour Business Centre and Executive Lounge. Unique among central London hotels, Park Plaza Westminster Bridge London boasts a fitness centre with a 15-metre swimming pool
and Europe’s first Mandara Spa, an exquisite oasis of Balinese calm. Six single treatment rooms and one couples treatment suite,
a manicure and pedicure area and relaxation lounge combine to offer indulgent pampering with the finest spa products including Elemis.

Meetings and Events
The hotel’s exceptional event space includes the signature 1,200-squaremetre pillar-free Westminster Ballroom, which can host 1,350 diners or 2,000 delegates theatre-style. This outstanding
space includes removable walls, integrated pin-spot lighting, a heavy
goods lift, private bar and a dedicated meeting planner’s office. Convenient ‘layered’ capacity for smaller events or meetings includes the flexible Plaza and Park Suites, which can accommodate
up to 1,000 guests with a dedicated foyer and Business Centre. Intimate City Boardrooms are located on each floor and offer enhanced privacy, Wi-Fi and spectacular floor-to-ceiling windows
for up to 24 attendees. With high-spec technology and experienced staff, Park Plaza Westminster Bridge is one of London’s leading meetings venues.

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