[{{ $ctrl._job.status.name | translate}}] Rooms Division Internship
Penha Longa Hotel SPA & Golf Resort

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Job description

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Requirements

Preferably with previous work experience

Details

Job type
Internship
Location
Sintra, Portugal
Department
Rooms division
Languages
English, Portuguese (optional)
Starting in
March 2021
Duration of the contract
6 months
Positions available
6
Pay range
250€
Other benefits
Meals on duty

Penha Longa Hotel SPA & Golf Resort

Penha longa is Located within a 545-acre national Park on the southern Sintra Mountains.
It is a breathtakingly beautiful location which encompasses a luxurious hotel, a nineteenth century palace originally founded as a monastery in the fourteenth century.
We have 27 spectacular golf holes set within historic ruins and a stunning Spa and Wellness center.
2 restaurants with Michelin stars, Lab and Midori.
Once the retreat for the Portuguese Royal Family, Penha Longa lies just 16 miles (30 minutes drive) from downtown Lisbon, or a ten-minute drive from the beautiful beaches of Estoril and Cascais.

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