Guest Service Representative - Penha Longa Resort
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Guest Service Representative - Penha Longa Resort

Penha Longa Resort

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Guest Service Representative - Penha Longa Resort

About the job

Job Number 23101887
Job Category Rooms & Guest Services Operations
Location Penha Longa Resort, Estrada da Lagoa Azul Linho, Sintra, Portugal, Portugal VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

Welcome to our family

As a world-class leader in the travel industry, there’s no better place to make your mark. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family. Here, you will find a place where your personality and ideas are as appreciated as the work you do. Each day will open your mind to a world of possibilities, growth opportunities and the chance to meet people from all corners of the globe.

 

The impact you’ll make

No matter whether a guest arrives weary from their travels or excited for a vacation, you know what to do to make them feel at home. They will appreciate the pristine lobby, your warm welcome, and your efficiency in getting them checked in and pointed in the right direction. When they know you genuinely care about the quality of their stay, you are operating at a level of excellence.     

What you’ll do

  • Organize, confirm and process guest check-ins/ check-outs and adapt for any changes
  • Secure payment, verifying and adjusting billing as needed
  • Provide guests with room and hotel information, directions, amenities and local interests
  • Run daily reports, reviewing to see what needs to be communicated to the next shift’s staff
  • Complete cashier and closing reports, counting the bank at the end of each shift securely
  • Accept and record wake-up calls, delivering to the right department
  • Communicate any emergency, lost item or theft to proper security staff and/or authorities
  • Keep contingency lists in case of emergency and communicate any necessary messages


Perks you deserve

We’ll support you in and out of the workplace by offering:

  • Team-spirited coworkers
  • Encouraging leadership
  • Support to live a life of wellbeing and happiness
  • Opportunities to serve and give back to the community
  • Discounts on hotel rooms, gift shop items, food and beverage
  • Recognition programs


What we’re looking for

  • A warm, people-oriented demeanor
  • A team-first attitude
  • A gift for paying attention to the smallest details


This role requires compliance with quality assurance expectations and standards. You may be required to stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

You’re welcomed here

Our highest priority is making you feel as welcome as our guests. We want you to feel comfortable being yourself and to know you’re important to us. You’ll make an impact in your role, and for that, you’ll be appreciated and valued.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

About you

  • Language required: Portuguese.

The company

Penha longa is Located within a 545-acre national Park on the southern Sintra Mountains.
It is a breathtakingly beautiful location which encompasses a luxurious hotel, a nineteenth century palace originally founded as a monastery in the fourteenth century.
We have 27 spectacular golf holes set within historic ruins and a stunning Spa and Wellness center.
2 restaurants with Michelin stars, Lab and Midori.
Once the retreat for the Portuguese Royal Family, Penha Longa lies just 16 miles (30 minutes drive) from downtown Lisbon, or a ten-minute drive from the beautiful beaches of Estoril and Cascais.

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Guest Service Representative - Penha Longa Resort

Sintra, Portugal

Full-time, Indefinite

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