Deputy Manager
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Deputy Manager

About the job

Deputy Manager – Pillows Grand Hotel Place Rouppe

Are you an experienced hotel professional and do you know the tricks of the trade of luxury hospitality? Do you have experience managing the total operations of a hotel and a background in F&B? Do you enjoy being on the floor, contributing to a developing organization and are you able to further upskill the motivated team?

Luxury Boutique Pillows Hotels

We believe that today’s and tomorrow’s travellers highly appreciate individualized experiences when it comes to staying in hotels. A personal approach in an elegant and medium-sized one-of-a-kind hotel. Pillows Hotels offers noble simplicity and contemporary classic design in a warm, inspiring and friendly ambiance. Guests enjoy premium amenities and a sleeping experience as comfortable as their own.

We wish our guests a warm welcome in our charming hotels, where their comfort and well-being is our mission. We want to become a leading luxury boutique hotel collection, renowned for its excellent personal service and elegant designs. This is why we created Pillows Hotels.

As a result of our implementation of new locations in accordance with all Pillows Standards and our own 'Pillows Etiquette', we are looking for a Deputy manager for the Pillows Grand Hotel Place Rouppe in Brussels.

Your role

In your role as Deputy Manager you will be the other half of the leadership team. You will stand alongside our Hotel Manager and you will be co-responsible for the best possible hospitality experience. As an experienced professional, you will help facilitate the team so they can deliver an ultimate guest experience. Together with this team you will take ownership for presenting an appealing and up-to-date product offering with accompanying service levels for the restaurant, all day dining, a wine bar and high-end conference and group facilitation. You understand what luxury means and that your most important kpi is the guest satisfaction.

As Deputy Hotel Manager you will be responsible for the entire team of the hotel and the realisation of qualitative and quantitative goals. You will have a focus on on day to day operations, correct and adequate administration and the support of our F&B department.

You will report to the Hotel Manager and you will work in a fulltime contract in a flexible schedule. 

Who are you?

Are you an experienced hotel professional and do you know the tricks of the trade of luxury hospitality? Do you have experience managing the total operations of a hotel and a background in F&B? Do you enjoy being on the floor, contributing to a developing organization and are you able to further upskill the motivated team?

Check your profile:

  • Proven and successful track record of managing operations in a high end luxury hotel
  • Ambition and personal drive to ensure ultimate guest experiences
  • A relevant hospitality educational background 
  • Experience in continuous improvement of F&B concepts and service delivery
  • An entrepreneurial spirit, a practical mindset and a resilient nature
  • A fantastic host who exceeds the hotel guests’ expectations with his/her team
  • You are able to draw up and present core and other management data (financial and otherwise)
  • Professional communication skills in English, Dutch and French

What do we offer?

We offer a competitive salary and benefits based on your knowledge and experience. Driven by our ambitions we will have many opportunities for growth within our organization. And of course we offer you our very attractive staff discount in all hotels within our portfolio at International Hotel Management Group.

IHMG

International Hotel Management Group (IHMG) is the Dutch parent company of the brands Sandton Hotels and Pillows Hotels. Sandton Hotels were established in 2004 and have since earned multiple (quality) awards for the exclusive designs and high levels of service. The updated Pillows Hotels brand launches our collection of luxury boutique hotels. We are active & developing and want to transform various current Sandton hotels into the Pillows brand over the course of the coming years. It is also our ambition to realise multiple new Pillows hotels in various major European cities.

Apply

Please apply via the link and we will get back to you as soon as possible and of course we hope to achieve our goals together with you.

We look forward to your application!

About you

See description

The company

Within 10 minutes of leaving Central Station or Station Midi/South, you will be on the historic and lively Place Rouppe. Surrounded by authentic Belgian architecture, you will enter a hotel unlike any other. Pillows Grand Hotel Place Rouppe instils new life into a neoclassical building.

As soon as you step into the newly refurbished Pillows, you will be welcomed by the residential ambiance of The Living. Savour a flavoursome dish, sip your way through a menu of carefully selected wines or relax and enjoy a pleasant read in front of the crackling fire.

Pillows Grand Hotel Place Rouppe is the ideal location to immerse yourself in the pulse of Brussels. You are just a few steps away from the city’s highlights and the local entertainment scene filled with bars, restaurants, theatres and galleries. After soaking up some culture or sampling the city’s nightlife, a soothing bed awaits you on your return to the hotel. Welcome to the epitome of timeless charm.

About Pillows
Pillows Anna van den Vondel in Amsterdam opened at the beginning of 2017 as the first hotel of the new Pillows label, which is part of the International Hotel Management Group (IHMG). The brand was introduced in Belgium with the opening of Pillows Grand Hotel Place Rouppe in Brussels on 8 September 2017. Pillows Grand Hotel Ter Borch in Zwolle, with the new restaurant Coperto Restobar, followed in November. The fourth Pillows hotel, Pillows Grand Hotel Reylof, opened in Ghent on the 8th of October 2018. A Pillows hotel on the Mauritskade in Amsterdam is currently under construction. IHMG has the ambition to open more Pillows hotels in other cities in the Netherlands and other European countries in the coming years.

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Deputy Manager

Brussels, Belgium

Full-time, Indefinite

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