Membership Advisor (40 Hour Contract)

[{{ $ctrl._job.status.name | translate}}] Membership Advisor (40 Hour Contract)
Preston Marriott Hotel

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Job description

Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.
 
To drive leisure membership sales and achieve individual and club sales targets. To provide appropriate information on the country club facilities, membership available and pricing structure, either in person or over the telephone to all prospective members including walk-ins, TE’s members guests and residents. To encourage retention through the induction and membership “touch point” calls made on a regular basis to members. To maintain a sound relationship with existing members.
SCOPE / BUSINESS CONTEXT
  • A position based at the Preston Marriott Hotel.
  • Number of Direct Reports - 0
  • Titles of Direct Reports – 0
CANDIDATE PROFILE
Experience:
  • English (A-C equivalent @ GCSE level.)
  • Financial acumen
  • Minimum of  1 years Leisure/Hospitality experience
  • Interest in leisure/fitness
  • Attention to detail
  • Marketing potential
Skills and Knowledge
  • Strong Communication skills (verbal, listening, writing)
  • Innovative
  • Pro-active and reliable
  • Able to work alone and within a team
  • Effective Sales Results/ability to hit targets.
  • Ability to “think outside the box.”
  • Good communication skills
  • Be flexible as the position involves some weekends and weekday shifts.
Education or Certification
  • Good level of English essential

Job Summary
 
The following are specific responsibilities and contributions critical to the successful performance of the position:
  • To conduct membership enquires in a professional manner.
  • Proactively seek new sales leads from existing database of prospects and member referrals
  • Perform membership sales functions, ie admin and Daily Records within the club.
  • To, under the supervision of sales manager, identify and chase prospective Corporate Memberships.
  • To, under the supervision of sales manager, Liaise with current corporate accounts to add new members.
  • Contact at least 30 prospective members every day, valid contact includes TE’s walk-ins, appointments, be backs    and follow up calls.
  • Convert as many TI’s as possible in to appointments, your goal is 100% conversion ratio.
  • Convert at least 30-50% of walk-ins.
  • Ensure you meet all goals and targets specified on a daily and monthly basis.
  • Ask new members for referrals at the point of sale and contact them to arrange appointments and complementary        visits. This is an integral part of your job description, duties and responsibilities to generate referrals from every sale.        This is your guarantee of quality appointment in the future.
  • Complete membership agreement forms thoroughly and clearly as per audit specification. Commissions will not be   paid if these rules are not complied with.
  • Discuss the benefits with every new member. Up selling every aspect of the club and driving secondary revenue.
  • The rules and regulations of the club must be communicated and given to the new members.
  • Maintain all daily and monthly reports in accordance with the instructions from your Sales Manager in an efficient and        orderly manner.
  • Deal with any membership administrative functions deemed necessary by Sales Manager.
  • To develop a good working knowledge of the corporate and individual databases and to maintain the database        effectively.
  • Your goal is to initiate interest and awareness leading to a visit/appointment with the intension to purchase a        membership.
  • Formulate good marketing/advertising and promotional ideas.
  • Present to the corporate market from time to time when necessary.
  • To organise open days in the Country Club or on company premises.
  • To organise corporate hospitality events throughout the year.
  • Ensure all promotions are conducted efficiently.
  • Evaluate the effectiveness of promotions at suitable events, areas and times of the month.
  • Ensure floats are counted and balanced at start and end of shift and they are secure at all times. Blind Banking
           procedures are followed along with all local and Marriott policies and procedures.
     
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Requirements

See description

Job type
Fulltime job
Location
Preston, United Kingdom
Department
Sales & Marketing
Starting in
As soon as possible

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