Concierge (190069)
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Concierge (190069)

Principal Hotels

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Concierge (190069)

About the job

Description
About us

At the heart of IHG are our beloved hotel brands, each catering to the unique interests of our guests in its own distinct way. We work hard to do business responsibly, dedicated to serving our local communities and doing the right thing. Whatever we’re doing, we remember one thing; we’re about people, not just beds.

At InterContinental® Hotels & Resorts we believe international travel should always be alluring. We are dedicated to those who appreciate and enjoy The InterContinental Life – the glamour and exhilaration of fascinating places, mixed with our international know-how and local cultural wisdom.

The Principal Edinburgh on George Street has been welcoming hotel guests since 1881. At our heart we are five listed Georgian townhouses, built in 1775 as homes for Edinburgh’s most prosperous citizens. Winner of Luxury Brand Hotel of the Year, Edinburgh at the 2019 Scottish Hotel Awards. 2019 sees our property receive a multi-million-pound restoration and refurbishment to transform and rebrand to InterContinental® Edinburgh.

A nod to Edinburgh’s rich literary heritage, The Printing Press Bar & Kitchen was once home to acclaimed novelist Susan Ferrier (an equal of Jane Austen, according to Sir Walter Scott), whilst Burr & Co. is a lovely coffee shop with a devoted local following. The hotel also boasts the magnificent King’s Hall – a firm favourite for weddings and celebration – as well as seven additional meeting and event rooms and a newly equipped gym.

Your day to day

You’ll ensure guests receive a pleasant, efficient and cordial service at all times by using their names when you welcome them, relieving their luggage and escorting guests to their rooms. In order to provide a consistently exceptional service, you’ll be familiar with all hotel facilities, in house dining, room service and local amenities to be able to provide guests with relevant information. As our Concierge, you will also be responsible for ensuring there is a good supply of maps, menus, hotel brochures and any current promotion material in the guest service area, and organise transportation for guests as and when necessary. You’ll also work closely with maintenance to inform them of any issues, and with the guest relations team to ensure guest comfort and convenience at all times.

What we need from you

Our ideal concierge will be warm, bubbly, engaging, genuine and absolutely committed to ensuring every guest with whom they interact remembers them for the outstanding level of customer service they deliver. Your personality and commitment to our guests are much more important to us than your previous experience; we would be delighted to train the right person/people.

What we offer
  • A competitive salary.
  • 28 days holiday each year, including bank holidays (this increases annually up to a maximum of 33 days)
  • Hotel based incentive and recognition schemes.
  • Access to our Benefits portal, which includes discounts on some travel, leisure time activities, health, retail and motoring.
  • Discounted accommodation with competitive colleague rates at our other hotels.
  • Long service awards which increase with length of service.
  • Excellent training and development opportunities within the hotel, the Company and our online e-learning portal.
  • Financial rewards for delivering sensational service.
  • Free meals on duty.
  • Great IHG Perks.
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Concierge (190069)

Edinburgh, United Kingdom

Full-time, Indefinite

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