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Customer Experience Regional Airport Services Manager - JFK

Qatar Airways

Posted

Customer Experience Regional Airport Services Manager - JFK

Job Description



We are pleased to announce an incredibly exciting opportunity to join our Airport Operations team in New York as Regional Airport Services Manager.

About the role

The role is responsible for ensuring that the Airport and other airport operations falling under your jurisdictions run smoothly, cost effectively and aligned with the safety and security requirement. You will ensure to provide customers with Qatar Airways 5-star service promise. You will manage stations performance within your portfolio and ensure that service consistency is adhered based on set KPIs and targets. 

Specific accountabilities for the role includes

  • Implementing Ground Services strategy at a grass roots level.
  • Accountable for stations overall Operational requirements including Safety & Security, Business and Contingency plans and Emergency and Accident response.
  • Ensuring that overall airport operations meet QR’s standard, policies and procedures whilst satisfying local and international standards and conforming to aviation regulatory requirements.
  • Responsible for all areas of Airport operations.
  • Ensuring that QR staff, service providers and handling agencies always provide highest level of service to both customers and colleagues whilst delivering QR’s product and services at a 5-star level.
  • Managing the services and day-to-day operations within the respective Lounges.
  • Ensuring that Lounge usage policy and standards are maintained across the respective Lounges and are reviewed regularly.
  • Managing the station’s budget and operating costs.
  • Enhancing and protecting revenue without compromising customer’s satisfaction, safety and security.
  • Optimizing the work force at stations level to minimize cost and ensure adequate coverage.
  • Managing the Handling agent and Suppliers to ensure that they deliver services and products as stipulated in the contract.
  • Establishing the department or teams objectives and priorities to align with and support business objectives.


Be part of an extraordinary story 

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible

Qualifications

About you

To be successful in this role, you must have the following qualifications and skills.

• Relevant College or University qualification to minimum Bachelor’s degree
• Minimum 7years of job-related experience
• Experience within an airline,  customer service environment or GHA operations environment
• Experience as an Airport Manager with a major airline.
• Extensive overall knowledge of all areas and the airline/ airport operation
• Work experience in a multi-cultural environment.
• Leadership/ Management skills

About Qatar Airways Group 

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

How to apply 

If you have what it takes to be part of our 5-star team, please take the first step and apply now by uploading your CV and completing the online application.

You must have the working and living rights in the United States of America to be considered for the role.

Requirements

See Description

Details

Job type
Full-time
Location
New York, NY, United States
Department
Event
Starting in
As soon as possible
Contract duration
Indefinite

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