Front Desk Manager
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Front Desk Manager

Qatar Airways

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Front Desk Manager

About the job



About the role : 

Conveniently located inside the passenger terminal at Hamad International Airport, Oryx Airport Hotel offers guests a welcoming oasis of five star hospitality, and a wonderful place to relax, unwind and recharge before your next flight.

As Front Desk Manager, you will be responsible for the operations of Front Office with a primary focus on overall operation at Reception, ensuring end of day procedures and subsequent reports are completed in an accurate and efficient manner. You will manage front office operations by setting up staffing and adequate daily yield and inventory restrictions to achieve budgeted revenues and customer satisfaction targets through direct management of guests' complaints and feedback. Moreover, you will be responsible to ensure maximum room revenue through up-selling within stipulated guidelines by setting up daily inventory controls and the best available rate of the day, decide on the daily allotments for each sales channel and through reservations and reception desk for daily walk-in business. You will also elicit guest feedback and preferences regarding hotel services and take actions by investigating any shortfalls raised by guests or staff and make recommendations to the hotel manager on the potential training or enhancements to improve guests' satisfaction, among others.

Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries
to your potential and the impact you can make. You’ll find infinite
opportunities to grow and work on the biggest, most rewarding challenges
that will build your skills and experience. You have the chance to be a part
of our future, and build the life you want while being part of an international
community.
Our best is here and still to come. To us, impossible is only a challenge.
Join us as we dare to achieve what’s never been done before.
Together, everything is possible

Qualifications

About you : 

* Relevant college or university qualification

* 4 years of relevant experience in a supervisory / managerial capacity

* It is preferred that you have airport hotel experience

*  Fluency  in both written and spoken English,

* Exposure to multi-cultural environment

About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses
coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t
slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So whether you’re creating a unique experience for our customers or innovating behind the scenes,
every person contributes to our proud story. A story of spectacular growth and determination. Now is
the time to bring your best ideas and passion to a place where your ambition will know no
boundaries, and be part of a truly global community.

How to apply
If you’re ready to transform how millions of global users connect, explore, and transact then apply now
by uploading your CV and completing our quick application form.

Closed

Front Desk Manager

Doha, Qatar

Full-time, Indefinite

Start Date:

Latest start date:

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