QR14237 - Airport Services Duty Officer | Qatar Airways | Skopje

[{{ $ctrl._job.status.name | translate}}] QR14237 - Airport Services Duty Officer | Qatar Airways | Skopje
Qatar Airways

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Job description

About Your Job:

We are looking for a customer focused individual with strong leadership and commercial acumen to join our new station in Skopje as an Airport Services Duty Officer. Reporting through to the Airport Services Manager you will lead your team to deliver exceptional customer service to our customers to ensure they receive the award winning 5 star service Qatar Airways is renowned for. 

Role accountabilities:

  • Lead the team and oversee daily activities to ensure a high standard of service delivery
  • Establish the team objectives and priorities ensuring these are aligned to the business
  • Provide input and recommendations to improve the effectiveness of the daily operation   
  • Ensure all passenger and aircraft handling practices conform to safety and security measures
  • Conduct spot checks to ensure adequate  standards are maintained and conduct audits with the handling company  
  • Resolve customer complaints effectively liaising on a daily basis with all departments to provide resolution for complaint handling
  • Conduct breifing sessions for the shift
  • Compile a detailed station handling report
  • Prepare the monthly performance audit
  • Financial accountability across petty case expenditure 

 

 

We are looking for a customer focused individual with strong leadership and commercial acumen to join our new station in Skopje as an Airport Services Duty Officer. Reporting through to the Airport Services Manager you will lead your team to deliver exceptional customer service to our customers to ensure they receive the award winning 5 star service Qatar Airways is renowned for. 

Role accountabilities:

  • Lead the team and oversee daily activities to ensure a high standard of service delivery
  • Establish the team objectives and priorities ensuring these are aligned to the business
  • Provide input and recommendations to improve the effectiveness of the daily operation   
  • Ensure all passenger and aircraft handling practices conform to safety and security measures
  • Conduct spot checks to ensure adequate  standards are maintained and conduct audits with the handling company  
  • Resolve customer complaints effectively liaising on a daily basis with all departments to provide resolution for complaint handling
  • Conduct breifing sessions for the shift
  • Compile a detailed station handling report
  • Prepare the monthly performance audit
  • Financial accountability across petty case expenditure 

 

 

About You:

The successful candidate will ideally have:

  • A bachelor degree or equivalent
  • Job-related experience specifically within a supervisory role for an airline or within the airport environment
  • Strong operational experience
  • Passionate about delivering the highest levels of customer service
  • Strong leadership skills with the ability to inspire those around you
  • A solid understanding of weight and balance, ramp handling and dangerous goods regulations and having completed an advanced course in passenger handling
  • Strong communication skills
  • Financial and commercial acumen with ability to interpret data and compile reports
  • The ability to perform duties under pressure whilst maintaining the highest levels of customer service and adhering to tight deadlines
  • Ability to work shifts is essential

 

 

 

Note: you will be required to attach the following:
1. Resume / CV

Requirements

See description

Job type
Fulltime job
Location
Macedonia (FYROM)
Department
Engineering & Maintenance
Starting in
As soon as possible

Qatar Airways

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