QR17145 - Reservations & Ticketing Agent l Qatar Airways l Budapest

[{{ $ctrl._job.status.name | translate}}] QR17145 - Reservations & Ticketing Agent l Qatar Airways l Budapest
Qatar Airways

Posted
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Job description

About your Job:

As a Reservation & Ticketing Agent, you will provide a full service-oriented professional reservations and ticketing service to all customers and travel businesses either through telephone calls or in-person meetings in order to achieve optimal customer satisfaction and achieve annual budget revenue targets.

Specific accountabilities include:

  • Show dedication and commitment to handle the maximum number of telephone call and passengers whilst at all times carefully following all QR procedures and regulations to achieve the highest possible quality of reservations and ticketing service.
  • Answer an average of 10 to 15 telephone calls per hour professionally on a daily basis, and provide a full sales and reservations service to all customers and minimize the rate of abandoned calls.
  • Serve all passengers professionally and quickly at the reservations counter to minimize customers waiting time on a daily basis. Maximize use of QR network. Refer more complex cases to reservations supervisor.
  • Issue tickets and quote correct fares and tariffs, to maximize customer satisfaction and minimize customer complaints on a daily basis.
  • Perform a detailed daily flight firming check to maximize flight utilization and reduce ‘no-shows’ on a daily basis.

As a Reservation & Ticketing Agent, you will provide a full service-oriented professional reservations and ticketing service to all customers and travel businesses either through telephone calls or in-person meetings in order to achieve optimal customer satisfaction and achieve annual budget revenue targets.

Specific accountabilities include:

  • Show dedication and commitment to handle the maximum number of telephone call and passengers whilst at all times carefully following all QR procedures and regulations to achieve the highest possible quality of reservations and ticketing service.
  • Answer an average of 10 to 15 telephone calls per hour professionally on a daily basis, and provide a full sales and reservations service to all customers and minimize the rate of abandoned calls.
  • Serve all passengers professionally and quickly at the reservations counter to minimize customers waiting time on a daily basis. Maximize use of QR network. Refer more complex cases to reservations supervisor.
  • Issue tickets and quote correct fares and tariffs, to maximize customer satisfaction and minimize customer complaints on a daily basis.
  • Perform a detailed daily flight firming check to maximize flight utilization and reduce ‘no-shows’ on a daily basis.
About you:

To be successful in this role, you will have a diploma or associate degree or equivalent. You will have minimum experience of 2 years in a similar role.You should have the ability to work independently, as well as function as part of a team. Must have the ability to work under pressure with little supervision in a fast paced environment, be able to juggle multiple tasks simultaneously. Have a professional manner for interaction with internal/external high level; positions.

You must have reservations and ticketing knowledge. Be computer literate (word/excel/Amadeus).

Fluency in English and Hungarian language is essential to perform this role.

Note: you will be required to attach the following:
1. Resume / CV
2. NOC (Qatar Airways Group Employees Only)

Requirements

See description

Job type
Full-time
Location
Hungary
Department
Other
Starting in
As soon as possible

Qatar Airways

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